Responsibilities
- Proactively notify of potential and actual issues impacting service delivery.
- Communicate frequently and succinctly with leadership during and post-incident.
- Identify trends and implement corrective measures.
- Provide metrics to leadership for performance assessment.
- Build monitoring and production support solutions for customer visibility.
- Triage and resolve production incidents related to the cloud platform.
- Lead implementation of solutions and automate manual processes.
- Participate in the creation and maintenance of technical documentation.
- Troubleshoot production issues and develop technical solutions.
- Collaborate with IT and business teams to streamline production support processes.
Requirements
- Experience in Production Monitoring & Support within a 24x7x365 operational environment.
- Strong expertise in incident management, root cause analysis, and problem resolution for cloud-based applications.
- Hands-on experience with Amazon Web Services (AWS) and cloud-based monitoring tools.
- Proficiency in ITIL processes and managing ITIL engineers.
- Ability to build and implement monitoring solutions and automate processes.
- Experience with system health monitoring and performance optimization.
- Strong leadership skills for collaboration with IT and business teams.
- Effective communication skills for updates and incident reporting.
- Ability to develop and maintain technical documentation.
- Experience in triaging and resolving production incidents.
Benefits
- Highly competitive benefits and professional development opportunities.
- A culture that embraces flexibility, innovation, and collaboration.
- Commitment to employee well-being and personal goals.
About Ardent
For nearly 20 years, Ardent has served this country by delivering award-winning security and defense technology solutions. Our clients' missions range from medical evacuation in overseas theaters to border protection to port security. They trust Ardent to guarantee quality, reliability, and responsiveness. The Ardent Team is the underpinning of our success. Our IT professionals specialize in large-scale situational awareness, geographic visualization, cloud, and information sharing technologies. Ardent inspires its employees to love their jobs. We can help you grow your career by connecting you with our top-notch professionals on challenging projects. We actively mentor and equip our employees to be thought leaders in their fields, and we offer competitive salaries and benefits, including financial rewards for excellence. If you like a fast-paced environment where insights are valued and innovations encouraged, then we want to meet you. Please visit our Career Portal www.ardentmc.com/careers to discover opportunities at Ardent.