18 hours ago
Singapore, SingaporeSenior
Responsibilities
- Own end-to-end ServiceNow solution architecture from discovery and design through build, testing, deployment, and hypercare.
- Define CSDM-aligned service and application models and assess CMDB/CSDM maturity, governance, data quality, and adoption.
- Translate business outcomes and product roadmaps into scalable ServiceNow platform capabilities while minimizing customization and duplication.
- Advise on ServiceNow subscriptions, product packaging, entitlements, personas, consumption, and licensing implications.
- Design and govern responsible AI, automation, conversational, search, summarization, and agentic workflow solutions.
- Define platform governance, architecture principles, integration patterns, development standards, and technical guardrails.
- Lead executive workshops and design sessions and communicate architectural trade-offs to technical, commercial, security, enterprise architecture, and delivery stakeholders.
- Produce solution designs, architecture decisions, data models, integration designs, roadmaps, estimates, and governance artefacts.
- Mentor architects and developers, support pre-sales, and develop reusable ServiceNow practice assets.
Requirements
- 6+ years of ServiceNow experience, including 3+ years as a solution architect, platform architect, or senior technical lead.
- Experience with CSDM and CMDB architecture, service modelling, governance, and complex enterprise environments.
- At least three end-to-end ServiceNow implementations with direct architecture responsibility.
- Hands-on experience with JavaScript, Business Rules, Script Includes, Client Scripts, Flow Designer, and Glide APIs.
- Experience designing REST/SOAP integrations, IntegrationHub, and MID Server solutions with security, resilience, and support considerations.
- Experience with platform roadmaps, subscription-aligned solution options, AI or automation use cases, and architecture governance.
- Strong stakeholder communication skills from engineering teams through C-suite leaders.
- Required ServiceNow Certified System Administrator (CSA) certification and relevant ServiceNow CIS certification.
- Degree in Computer Science, Information Technology, Engineering, or equivalent; relevant practical experience receives equal consideration.
- Preferred or advantageous qualifications include Certified Application Developer, CMDB/CSDM/ITOM/platform architecture or AI-related ServiceNow credentials, ITIL Foundation v3/v4, and CTA or CMA certification.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About Cognizant
Cognizant is a public IT services and consulting firm that designs, builds, and runs enterprise technology, including digital engineering, cloud modernization, data/AI, and managed services. It sells consulting, systems integration, and outsourcing on multi-year engagements to large enterprises in healthcare, banking, retail, communications, and manufacturing. Founded in 1994 and headquartered in Teaneck, New Jersey, Cognizant is NASDAQ-listed (CTSH) and a Fortune 500 company.