1 day ago
Base Salary
$96k - $154k/yr
Responsibilities
- Support enterprise customers implementing automated and containerized cloud application platform solutions.
- Provide technical and architectural guidance for Red Hat OpenShift implementations.
- Build customer relationships, understand business priorities, and advocate for customers within Red Hat.
- Troubleshoot technical issues, coordinate escalations, and manage communications through major-incident resolution.
- Conduct technical reviews, analyze operational performance, and present periodic reviews to customer leadership.
- Create customer engagement plans and maintain documentation about customer environments, issues, and resolutions.
- Advise customers about current and future Red Hat products, cloud roadmaps, technology changes, and mitigation strategies.
- Collaborate with Red Hat engineering, research and development, product management, technical support, field teams, customers, and partners.
- Travel occasionally to visit regional customers and attend events.
Requirements
- At least 5 years of experience in a support, development, engineering, IT, or quality assurance organization.
- Administration experience with Platform-as-a-Service cloud solutions such as Red Hat OpenShift Container Platform.
- Expertise in enterprise cloud solutions, Platform-as-a-Service, containers, Kubernetes, cloud management, and IT automation.
- Ability to manage and grow enterprise customer relationships through proactive, relationship-based support.
- Competent understanding of enterprise architecture and strategic business drivers.
- Ability to manage multiple issues and projects with shifting priorities and timelines.
- Outstanding written and verbal communication skills in English, including the ability to explain complex information clearly.
- Ability to travel for customer visits and events within the region.
- A bachelor's degree or equivalent in a technology-related discipline is preferred, ideally computer science or engineering.
- Understanding of continuous integration and continuous delivery concepts is a plus.
- Red Hat Certified Engineer certification is a plus.
Benefits
- Remote role in the Southeastern U.S., with occasional regional customer travel.
- Comprehensive medical, dental, and vision coverage.
- Flexible Spending Account and Health Savings Account options.
- 401(k) retirement plan with employer match.
- Paid time off, holidays, and paid parental leave.
- Disability, paid family medical leave, and paid military leave benefits.
- Employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, and employee assistance program.
- Benefits apply to full-time, permanent U.S. associates.
Tech Stack
Categories
Solutions Engineering
About Red Hat
Red Hat builds enterprise open-source software, including Red Hat Enterprise Linux, OpenShift for Kubernetes, and Ansible automation, sold via subscriptions with support, training, and consulting. It serves large enterprises and public-sector organizations running hybrid and multi-cloud infrastructure and modern application platforms. Founded in 1993 and headquartered in Raleigh, North Carolina, Red Hat operates as an independent subsidiary of IBM.