9 months ago
Responsibilities
- Drive customer adoption of Fin by helping prospects use Intercom’s AI capabilities to automate and scale support operations.
- Embed with strategic customers to understand business challenges and technical requirements and advise them on achieving results with Fin.
- Work hands-on with customer technical teams, coding side-by-side as a technical expert and trusted advisor.
- Collaborate with Sales, Success, and Product teams to deliver successful customer projects and provide product feedback.
- Develop the Forward Deployed Engineering function by codifying and sharing best practices from customer engagements.
Requirements
- Experience building SaaS products; experience as a founder or early startup engineer is a bonus.
- Interest in AI/ML and the ability to understand novel problems, architectures, trade-offs, and limitations quickly.
- Strong cross-functional collaboration skills and the ability to align teams across organizational boundaries.
- Deep knowledge of a high-level programming language such as JavaScript, Python, or Ruby.
- Ability to prototype and ship high-quality software quickly while maintaining focus on business outcomes.
- Proficiency in using and writing REST APIs for system integration.
- Strong communication skills with both engineers and non-technical audiences.
- Willingness to travel and work onsite with customers.
Benefits
- Competitive salary and equity are offered, with regular compensation reviews.
- Lunch is provided every weekday, along with snacks and a fully stocked kitchen.
- Pension scheme with matching up to 4%.
- Life assurance and comprehensive health and dental insurance for employees and dependents.
- Flexible paid time off, paid maternity leave, and six weeks of paternity leave.
- Cycle-to-Work Scheme and secure bike storage.
- MacBook standard equipment, with Windows available for certain roles.
- Hybrid work policy requiring employees to be in the office at least three days per week.
Tech Stack
Categories
Forward Deployed
About Intercom
We’re Intercom — the AI customer service company helping businesses deliver incredible customer experiences at scale. Our platform combines Fin, the #1 AI Agent for customer service, with our next-generation Helpdesk, a modern workspace that gives support teams the power, speed and intelligence they need.