3 hours ago
Remote, United StatesSenior
Responsibilities
- Own assigned ServiceNow solutions end-to-end from requirements gathering and architecture through development, testing, deployment, documentation, and production support.
- Develop and maintain ServiceNow Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, Scheduled Jobs, Flow Designer components, and other platform configurations.
- Develop and mature ITSM, Service Catalog, Change Management, HAM, SAM, CMDB, Discovery, Service Mapping, ITOM, reporting, and self-service capabilities.
- Design and maintain REST/SOAP integrations, IntegrationHub spokes and actions, MID Server integrations, and reusable automation components.
- Improve CMDB accuracy, asset lifecycle management, data governance, platform scalability, security, auditability, and user adoption.
- Support acquisitions and migration of legacy or SharePoint-based workflows into standardized ServiceNow processes.
- Partner with technical teams, process owners, IT leadership, and business stakeholders to gather requirements, establish priorities, and deliver scalable solutions.
- Maintain technical documentation, integration architecture, configuration records, operational runbooks, and knowledge transfer materials.
- Provide escalation support for complex ServiceNow issues and support upgrades, release management, deployments, and platform health.
Requirements
- At least 5 years of hands-on ServiceNow development and administration experience; the experience section specifies 6+ years focused on ITSM and ITOM.
- Strong proficiency with JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and Flow Designer.
- Demonstrated ServiceNow ITSM experience with Incident, Problem, Change, Request, and Service Catalog modules.
- Experience with HAM, SAM, broader IT Asset Management, CMDB, Discovery, MID Server, Service Mapping, reconciliation, and CI relationships.
- Experience developing Flow Designer or IntegrationHub automation and REST/SOAP integrations using ServiceNow integration patterns.
- Experience creating ServiceNow operational dashboards, reporting, Performance Analytics, and executive visibility metrics.
- Strong understanding of ITIL practices and the ability to translate technical and business requirements into scalable platform solutions.
- Experience with Integrated Risk Management, GRC, ITOM, Strategic Portfolio Management, and preferably SecOps or HR Service Delivery.
- Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
- ServiceNow CSA, CAD, CIS-ITSM, CIS-HAM, CIS-SAM, or other applicable certifications are preferred.
- Experience with HAM Pro, SAM Pro, FedRAMP or GovCloud environments, regulated industries, acquisitions, legacy workflow migration, or Zendesk and Jira Service Management migrations is preferred.
- U.S. citizenship is required, along with the ability to obtain and maintain a Secret DoD clearance.
Benefits
- Remote position with estimated 10–20% periodic travel to AEVEX facilities and occasional work outside standard business hours for deployments, upgrades, or critical incidents.
- 401(k) retirement plan.
- Medical, dental, vision, disability, and life insurance coverage with a portion of premiums paid by the company.
- Professional development funds and an Employee Assistance Plan with counseling, legal help, and child and elder care support for qualified employees.
Tech Stack
JavaScriptSOAP
Categories
About AEVEX
AEVEX designs and delivers autonomous precision strike systems to dominate the modern battlespace. Proven in conflict and frontline ready, AEVEX engineers to need, delivers at speed, and enables the United States and its allies to thrive in contested and denied environments. AEVEX. Faster. Farther. Forward.