8 days ago
St. Louis, MO, USASenior / Staff+
Responsibilities
- Design, develop, and execute test strategies for Amazon Connect IVR applications.
- Build and maintain automated IVR regression and functional test suites using Cyara.
- Develop custom automation frameworks using Node.js.
- Validate Amazon Connect contact flows, queues, and integrations.
- Execute various testing types across multiple environments.
- Analyze test failures and collaborate with development teams to resolve defects.
- Create and maintain reusable automated test scripts and test data.
- Participate in sprint planning and release planning activities.
- Track defects using Jira and report on testing progress.
- Support CI/CD pipelines by integrating automated tests.
Requirements
- Bachelor's degree in Computer Science, Information Systems, Engineering, or related field.
- 5+ years of software quality assurance experience.
- 3+ years of IVR or contact center testing experience.
- Hands-on experience testing Amazon Connect solutions.
- Strong experience creating automated IVR test scripts using Cyara.
- Experience developing automation frameworks using Node.js.
- Experience testing REST APIs using Postman or similar tools.
- Strong understanding of Agile/Scrum methodologies.
- Experience using Jira and test management tools.
- Strong analytical, troubleshooting, and communication skills.