2 months ago
Responsibilities
- Design, develop, and execute test strategies for Amazon Connect IVR and contact center applications.
- Build and maintain automated IVR regression and functional test suites using Cyara.
- Develop and enhance custom automation frameworks using Node.js.
- Validate Amazon Connect contact flows, queues, routing profiles, prompts, Lambda integrations, and Amazon Lex bots.
- Test authentication, self-service workflows, transfers, callbacks, error handling, and exception scenarios.
- Validate integrations with AWS Lambda, REST APIs, CRM platforms, and backend services.
- Execute smoke, functional, regression, integration, and end-to-end testing across Dev, QA, UAT, and Production environments.
- Analyze test failures, identify root causes, collaborate on defect resolution, and maintain reusable test scripts and test data.
- Participate in sprint, backlog refinement, and release planning activities.
- Track defects in Jira and report testing progress, risks, and quality metrics.
- Integrate automated tests into deployment workflows and improve automation coverage, testing efficiency, and release quality.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
- At least 5 years of software quality assurance experience and 3 years of IVR or contact center testing experience.
- At least 8 years of overall experience is stated for the role.
- Hands-on experience testing Amazon Connect solutions and creating automated IVR test scripts with Cyara.
- Experience developing automation frameworks with Node.js and testing REST APIs using Postman or similar tools.
- Experience with Jira and test management tools, plus strong analytical, troubleshooting, communication, and collaboration skills.
- Preferred experience includes Amazon Lex, AWS Lambda, AWS services, GitHub, CI/CD pipelines, Playwright, Selenium, contact center KPIs, and customer journey testing.
- AWS Cloud Practitioner, AWS Developer, and Cyara certifications are considered a plus.
Benefits
- Hybrid schedule in New York with 3 days onsite
About Brillio
Brillio is a privately held digital engineering and enterprise AI services firm that helps Fortune 1000 companies modernize products, data, and infrastructure. It combines consulting and managed services with an accelerator platform (ADAM) across cloud, AI, data engineering, customer experience, and infrastructure workstreams. Founded in 2014 and headquartered in Dallas, it operates delivery centers across North America, Europe, and Asia, with focus areas that include healthcare and life sciences.