Responsibilities
- Build internal AI drafting, autonomous reply, workflow automation, reporting, and other tools that scale Support.
- Own projects end to end, from identifying painful workflows with Support to designing and shipping solutions.
- Build customer-facing self-service migration scripts and diagnostic tools.
- Collaborate closely with Support representatives and Support Engineers as primary users and sources of requirements.
- Improve abstractions, reliability, and integrations across Close, Stripe, Twilio, and the broader stack.
- Prototype, measure, and ship improved approaches to support operations.
Requirements
- At least 3 years of software engineering experience and the ability to write clean, production-quality code.
- A degree or rigorous experience in Computer Science, Mathematics, Physics, Electrical Engineering, or Mechanical Engineering.
- Fluency in Python, Rust, Go, or TypeScript/JavaScript.
- Experience building information retrieval systems using semantic search or RAG.
- Ability to understand and debug code generated or accelerated by AI tools.
- Strong written and asynchronous communication skills, autonomy, systems thinking, and a bias toward action.
- Must be located in US time zones: Eastern, Central, Mountain, or Pacific.
Benefits
- Competitive pay plus an organization-wide goal-based bonus.
- Approximately five weeks of paid time off, a one-week company winter holiday break, paid US holidays, and two additional PTO days per year of tenure.
- Paid parental leave for primary and secondary caregivers.
- A one-month paid sabbatical every five years.
- For US residents, medical plans with Close covering 99% of premiums, plus dental, vision, HSA, FSA, and company-paid long-term disability coverage.
- For US residents, a 401(k) contribution match of up to 6% with immediate vesting.
- 100% remote work for a team operating in an async-first environment.
- The full team gathers in person annually; the 2027 gathering is planned for Düsseldorf, Germany.
Tech Stack
Categories
About Close
Close is the sales CRM built for founders, startups, and small businesses that want to grow faster. We help teams find, communicate with, and convert more customers without the complexity of traditional CRM software. Unlike CRMs that simply store customer data, Close brings calling, email, SMS, automation, and AI together in a single platform designed to help sales teams take action. Trusted by more than 11,500 businesses worldwide, Close powers billions of sales interactions every year. Teams use Close to manage leads, streamline follow-up, improve productivity, and drive predictable revenue growth. Our newest product, Chloe, extends that mission even further. Built directly into Close, Chloe is an AI sales teammate that helps businesses respond faster, follow up more consistently, and engage more leads without adding headcount. Whether contacting a new inbound lead in seconds or re-engaging opportunities that have gone cold, Chloe helps small teams operate like much larger sales organizations. From founder-led sales to growing revenue teams, Close gives businesses everything they need to manage customer relationships, communicate with prospects, and drive revenue from a single platform. Learn more at Close.com.