8 months ago
San Francisco, CA, USA or New York, NY, USAMid Level
Base Salary
$150k - $250k/yr
Responsibilities
- Own customer onboarding by designing and delivering implementations aligned with customer workflows and goals.
- Conduct training sessions and create documentation that helps customers become self-sufficient.
- Design and execute migration plans that minimize disruption and support seamless platform adoption.
- Serve as the primary technical resource after the sale by troubleshooting issues and advocating for customer needs internally.
- Partner with Engineering, Sales, and Marketing to turn customer insights into product improvements and scalable processes.
- Modify production code to fix bugs and build features that extend the product for customer needs.
Requirements
- Bachelor’s degree in Computer Science or a related technical field.
- At least two years of engineering experience, ideally involving close customer interaction.
- Experience investigating production issues through code paths, database state, API requests and responses, infrastructure tools, and browser developer tools.
- Understanding of APIs, IAM, and SQL for data analysis, plus the ability to read and troubleshoot production code in customer-facing environments.
- Ability to translate complex technical concepts for technical and non-technical stakeholders.
- Strong focus on delivering high-quality user experiences.
- Early-stage startup experience is a plus.
- Production coding experience is a plus.
- Familiarity with IT, security, or service management domains is a plus.
Benefits
- Opportunity to shape the success of the product and company
- Build a new AI product with support from an experienced team and investors
- Rapid growth opportunities in an early-stage company
- Culture emphasizing innovation, ownership, accountability, and fun
Tech Stack
Categories
Solutions Engineering
About Serval
Serval builds an AI-native ITSM and automation platform that unifies help desk, access management, and workflow orchestration for enterprises. Its agent-based software turns natural-language requests into end-to-end actions across systems, spanning IT, HR, Finance, Security, Legal, and Engineering; sold as a cloud platform. Founded in 2024 and headquartered in San Francisco, it is privately held and used by organizations such as Fox, Notion, Vercel, Perplexity, and Brex.