about 3 hours ago
Sydney, Australia
Senior
Responsibilities
- Lead complex implementations from pilot to full deployment for enterprise customers.
- Configure and build CXone AI solutions, including NLU, IVR/ACD, and ASR.
- Develop AI applications with a focus on code quality and system stability.
- Integrate systems across CRMs, APIs, and customer ecosystems.
- Support testing, UAT, go-live readiness, and post-deployment optimization.
- Collaborate across teams to influence product direction and align technical deliverables.
- Enable customers through technical training and configuration workshops.
- Create high-impact documentation for technical concepts.
- Design intuitive AI applications prioritizing user-centric interactions.
- Define user intents and journeys for efficient customer interactions.
- Lead conversational design workshops to align stakeholders.
- Mentor colleagues on AI configuration and conversational design.
Requirements
- Bachelor’s degree in a technical or business field or equivalent work experience.
- 5+ years of professional experience, including at least 1 year with digital channels or AI applications.
- Skilled in configuring AI and contact center technologies.
- Experience supporting large enterprise environments with complex integrations.
- Proficient with CRM integrations, APIs, and related technologies.
- Knowledge of generative AI models and NLU techniques.
- Ability to design and document workflows using diagramming tools.
- Experienced in creating detailed use cases and test plans.
- Strong facilitation and communication abilities.
Benefits
- Flexible work model with two days in the office and three days remote.
- Opportunities for internal career advancement across multiple roles and locations.
- Collaborative and creative work environment.
Tech Stack
Postman
Categories
AI & MLBackendTesting