Solutions Engineer
BackOps AI3 months ago
San Francisco, CA, USASenior / Staff+
Responsibilities
- Analyze customer workflows to identify gaps, edge cases, dependencies, and integration requirements.
- Lead tailored technical demos, address technical objections, and run POCs against real customer data.
- Translate ambiguous business requirements into solution architectures, implementation plans, SOWs, and capabilities documents.
- Research APIs and unfamiliar applications and propose integrations, workarounds, JSON payloads, or endpoint designs.
- Configure, integrate, deploy, and manage the cutover of customer solutions through first measurable value.
- Own implementation project plans, timelines, stakeholder management, and customer communication.
- Decide when to involve Forward Deployed Engineering and manage its impact on customer timelines and relationships.
- Lead technical scoping sessions, SOW reviews, integration design conversations, and executive communications.
- Warm-transfer customers to Customer Success after initial KPI achievement and selectively re-engage for qualified technical changes.
- Feed recurring integration patterns, edge cases, and product gaps back to Product and Engineering.
Requirements
- 5–8 years of experience in a technical pre- or post-sales role such as Solutions Engineer, Sales Engineer, Implementation Manager, Technical Account Manager, or Forward Deployed Strategist.
- Experience owning multi-stakeholder implementation projects and managing technical team resources.
- Hands-on ability to research API documentation, use Postman and cURL, interpret JSON payloads, suggest API endpoints, write pseudocode, and build working POCs.
- Ability to lead technical demos, defend architecture to customer IT teams, and explain SOWs and technical constraints to executives and non-technical stakeholders.
- Strong analytical, investigative, communication, project management, prioritization, and ownership skills.
- Commercial awareness and ability to influence deals through technical scoping without negotiating commercial terms.
- Preferred experience working in a Forward Deployed Engineering model or in logistics, supply chain, freight, 3PL, or adjacent operations technology.
- Preferred hands-on experience with integration platforms, iPaaS tools, workflow automation, or custom middleware.
- Preferred experience deploying AI or agentic products and moving between pre-sales and delivery responsibilities.
Benefits
- Competitive salary and performance-based incentives.
- 401(k) plan.
- Comprehensive health, dental, and vision coverage.
- Daily meals and snacks provided in-office.
- Hybrid schedule.
- FTO.
- Regular team bonding events, offsites, and learning opportunities.
Tech Stack
Postman
Categories
Solutions Engineering
About BackOps AI
BackOps AI builds an agentic AI platform that automates supply‑chain workflows and decision-making for logistics and operations teams. The company sells enterprise software and integrations that take actions within live operations to improve efficiency and reliability. Founded in 2024 and headquartered in San Francisco, it is privately held and focuses on supply chain, business process automation, and AI-driven operations.