3 days ago
Hyderābād, IndiaStaff+
Responsibilities
- Translate business requirements into scalable Dynamics 365 technical solutions and detailed specifications.
- Develop and customize Dynamics 365 CE plugins, workflows, JavaScript web resources, and Power Automate flows.
- Implement Microsoft contact center capabilities, including routing rules, queues, case management, and agent experiences.
- Design integrations using Azure Functions, Logic Apps, Service Bus, Web APIs, and custom connectors.
- Build Model-driven Apps, Canvas Apps, Power Automate solutions, and PCF controls.
- Plan and execute data migrations while maintaining data integrity and consistency.
- Conduct unit and system integration testing, troubleshoot issues, optimize performance, and provide project-phase support.
- Create technical documentation, follow coding standards, and manage ALM through Azure DevOps.
- Mentor junior developers, participate in code reviews, and collaborate with clients and cross-functional teams.
Requirements
- Bachelor's degree in Computer Science, Information Technology, Software Engineering, Computer Engineering, or a related field.
- Minimum 10–12 years of hands-on experience with Microsoft Dynamics CRM/365 CE.
- Experience with Dynamics 365 Customer Service and Omnichannel for Customer Service or similar contact center solutions.
- Experience across the full software development lifecycle and Agile/Scrum methodologies.
- Strong proficiency in C#, .NET, and JavaScript/TypeScript.
- Expertise with Dynamics 365 plugins, workflows, web resources, and Dataverse.
- Experience with Azure Logic Apps, Azure Functions, and Service Bus for integrations.
- Proficiency with Power Apps, Power Automate, and PCF.
- Database experience with Microsoft SQL Server and integration tools such as SSIS.
- Strong problem-solving, analytical, troubleshooting, communication, and client-facing skills.
- Preferred certifications include Microsoft Dynamics 365 Fundamentals, Power Platform Developer Associate (PL-400), Dynamics 365 Customer Service Functional Consultant Associate (MB-230), and Azure Developer Associate (AZ-204).
- English proficiency at C2 level is required.
Benefits
- Hybrid work arrangement in India with a variable shift.
- Regular employment with mentorship, hands-on learning, and career development opportunities.
- Opportunity to work on AI-powered transformation and enterprise technology solutions.
- Values-driven, inclusive work environment with collaboration across a global organization.
Tech Stack
Categories
About Genpact
Genpact is a global professional services and technology firm that runs and transforms mission-critical operations for large enterprises through consulting, managed services, and AI- and analytics-driven platforms. It serves industries such as banking, insurance, healthcare, and manufacturing/supply chain, modernizing finance, risk, customer service, and back-office processes. Headquartered in New York and listed on the NYSE (G), Genpact originated within GE before becoming an independent public company.