Senior QA / SDET Engineer
TTEC Digital3 months ago
Toronto, CanadaSenior
Responsibilities
- Own automation coverage for assigned squad services.
- Build fast-turnaround regression suites that gate weekly deployments.
- Detect, isolate, and report failures rapidly, including identifying the affected service, commit, or event.
- Perform load, stress, and soak testing against latency and throughput targets.
- Integrate tests into trunk-based CI/CD and manage flaky tests.
- Conduct contract and API testing between services.
- Generate synthetic data and traffic, including simulated calls, event streams, and audio.
- Partner with developers to investigate and resolve failures.
Requirements
- At least 5 years of SDET experience.
- Strong automation programming experience in Go and Python rather than manual testing scripts.
- Expertise in root-cause debugging and issue isolation.
- Experience with parallelized regression suites, smart test selection, and rapid test results.
- Experience testing high-load, high-throughput, low-latency systems through load, stress, and soak testing.
- Experience testing event-driven systems, WebSocket flows, and browser extensions.
- Experience integrating tests into CI/CD and managing test flakiness.
- Experience with contract and API testing, synthetic data, and traffic generation.
- Experience evaluating AI, LLM, or ML outputs is a strong plus.
- Ability to work effectively in a fast-paced startup environment with one-week sprints and weekly deployments.
Benefits
- Remote work in Canada.
- Opportunity to work on a platform combining voice, desktop, intelligence, and AI technologies.
- TTEC Digital is certified as a Great Place To Work for 2024–2025.
- Inclusive equal opportunity workplace.
About TTEC Digital
TTEC Digital provides customer experience consulting and systems integration for enterprises, building and operating cloud contact centers, IVR, and omnichannel solutions across voice, chat, and digital. Its services span CX strategy, data and analytics, AI, automation, and managed services, with hands-on delivery on platforms like Amazon Connect. The company is headquartered in Austin, Texas and serves organizations across industries seeking to modernize customer interactions.