3 months ago
Taipei, TaiwanMid Level
Responsibilities
- Build AI-powered workflows, assistants, agents, and automation systems.
- Apply AI across customer support, CRM, onboarding, claims, renewals, payments, operations, and internal tools.
- Partner with product and engineering teams to turn manual processes into scalable AI-native systems.
- Integrate LLMs with internal data, APIs, documents, knowledge bases, and business systems.
- Design evaluation, monitoring, and fallback flows for useful, safe, and reliable AI outputs.
- Prototype quickly, test with users or operators, and productionize successful solutions.
- Improve workflow speed, quality, and consistency using AI where it creates measurable business value.
Requirements
- Strong software engineering foundation, preferably with Python and backend systems.
- Hands-on experience building with LLM APIs, agents, RAG, workflow automation, or AI tools.
- Ability to connect AI systems with product, data, and operational workflows.
- Understanding of evaluation, accuracy, latency, cost, privacy, and failure modes.
- Ability to prototype, test, and ship practical systems quickly.
- Experience in fintech, insurance, support automation, CRM, or operations automation is a strong advantage.
- Strong English communication skills are required.
- Candidates must be able to work from the Taiwan office at least 3 days per week.
Benefits
- Hybrid role based in Taiwan with at least 3 days per week in the Taiwan office.
- Fast interview process targeting an offer within 1 week after the interview process begins for strong candidates.
Tech Stack
Categories
About Bjak
Bjak builds an online insurance marketplace for consumers in Malaysia and Southeast Asia, enabling comparison and purchase of car, health, life, and travel policies. Its business model is aggregator-based, earning commissions and fees from insurers and partners while streamlining digital applications and renewals. Founded in 2019 and headquartered in Selangor, it is privately held and is expanding from insurance comparison into broader fintech services via a planned finance super app.