10 hours ago
Remote, IndiaMid Level
Responsibilities
- Manage and prioritize operational ticket queues, resolve requests, and identify recurring categories for AI-assisted automation or deflection.
- Participate in rotating on-call and incident response, including weekend coverage, troubleshooting and documenting issues in real time.
- Build and maintain Tableau, Superset, and Grafana dashboards for service health, availability, and data quality.
- Use AI-assisted tools for triage, root-cause analysis, scripting, documentation, and intelligent operational workflows.
- Write and maintain automation code in Python, Go, JavaScript, TypeScript, and Bash.
- Partner with global stakeholder teams to drive operational issues to resolution.
Requirements
- At least 3 years of experience with observability and metrics tooling such as Prometheus, Grafana, Datadog, and ElasticSearch.
- At least 3 years of experience with data querying and pipelines such as SQL, Airflow, Trino, and SQS.
- Working knowledge of network fundamentals and hardware, including Cisco and Palo Alto.
- Experience with Infrastructure as Code.
- Hands-on experience with CI/CD and automation tooling such as Jenkins, ArgoCD, and GitHub Actions across AWS, GCP, or Oracle Cloud.
- Comfort working in ticket- and workflow-driven environments using Jira and Confluence.
- Experience supporting enterprise SaaS tools such as Salesforce and Workday and SSO/identity integration such as Okta is a plus.
Benefits
- India-remote position eligible anywhere within India.
- Occasional work at an Airbnb office or attendance at offsites may be required as agreed with the manager.
- Rotating on-call schedule includes weekend participation.
Tech Stack
Apache AirflowApache SupersetAWSBashDatadogElasticsearchGitHub ActionsGoGoogle Cloud PlatformGrafanaJavaScriptJenkinsOracle CloudPrometheusPythonSQLTypeScript
Categories
About Airbnb
Airbnb operates a global online marketplace that connects hosts offering homes, rooms, and unique properties with travelers seeking short-term stays and experiences. The company earns revenue primarily through service fees on bookings; founded in 2007 and headquartered in San Francisco, it is a public company on NASDAQ (ABNB) with over 5 million hosts and guest arrivals recorded in nearly every country.