3 days ago
Bengaluru, IndiaSenior
Responsibilities
- Lead the design and delivery of AI-driven solutions using Generative AI and Agentic AI to automate processes and improve enterprise workflows.
- Monitor and maintain critical business applications, troubleshoot incidents, resolve service requests, and support application reliability.
- Apply prompt engineering and AI evaluation practices while ensuring scalability, compliance, responsible use, and business value.
- Collaborate with teams and stakeholders to understand needs, communicate issue-resolution progress, and share knowledge.
- Contribute to application-support best practices and independently provide solutions to work-related problems.
Requirements
- At least 7.5 years of professional experience.
- At least 3 years of experience with ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong knowledge of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Experience with incident management, service request fulfillment, software development life cycle methodologies, and modern programming languages and frameworks.
- Familiarity with the ITIL framework and strong analytical, problem-solving, collaboration, and communication skills.
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About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.