Managed Services Consultant - Quality (Remote)
Veeva Systems5 years ago
Philadelphia, PA, USAMid Level
Base Salary
$70k - $140k/yr
Responsibilities
- Provide post-go-live administrative support for multiple clients
- Configure Vault applications, including workflows, document types, security, fields, page layouts, and notifications
- Assist with quality processes such as SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
- Perform bulk imports and exports of content and data
- Provide ad hoc training to users and administrators
- Analyze and deploy new product features
- Maintain production and sandbox environments
- Create regular and ad hoc customer reports
- Partner with customer administrators at sponsors and contract manufacturing organizations to deliver solutions
Requirements
- Experience configuring, supporting, or implementing software
- Customer service or consulting experience
- Ability to understand client requirements and articulate potential solutions
- Experience fulfilling customer needs and managing expectations
- Strong organizational skills and ability to switch tasks quickly
- Excellent verbal and written communication skills
- Bachelor’s degree or equivalent relevant experience
- Project management experience is preferred
- Understanding of life sciences drug development processes is preferred
- Understanding of life sciences compliance and validation requirements is preferred
- Direct experience with Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, or similar quality or content management systems is preferred
Benefits
- Remote, work-anywhere arrangement with no work location requirement
- Full-time permanent employment
- Medical, dental, vision, and basic life insurance
- Flexible PTO and company-paid holidays
- Retirement programs
- 1% charitable giving program
- No regular travel, with possible travel for select internal events
Tech Stack
Vault
Categories
Solutions Engineering
About Veeva Systems
Veeva Systems builds cloud software and data products for life sciences, including Veeva CRM and the Veeva Vault suite for clinical, regulatory, and quality operations. It sells subscriptions and services to biopharma and related companies to manage R&D, compliance, and commercial workflows. Founded in 2007 and headquartered in Pleasanton, California, Veeva is publicly traded on the NYSE and has operated as a Public Benefit Corporation since 2021.