ServiceNow Senior Technical Consultant (Financial Services) Manager, Technology Consulting
Ernst and Young24 days ago
Singapore, SingaporeStaff+
Responsibilities
- Lead the design, architecture, implementation, support, and technical delivery of scalable ServiceNow solutions.
- Translate business requirements into technical designs, solution architectures, and implementation plans.
- Serve as technical lead and escalation point for complex platform issues, major incidents, production support challenges, and architecture decisions.
- Lead and mentor ServiceNow engineers and support specialists.
- Oversee ServiceNow administration, troubleshooting, integrations, code promotions, releases, upgrades, instance cloning, and post-release validation.
- Establish development standards, technical governance, design reviews, and code review practices.
- Drive incident, problem, service request, root cause analysis, and permanent corrective-action processes.
- Monitor platform health, performance, integrations, and operational risks.
- Collaborate with service desk, infrastructure, product, release, architecture, and business teams.
- Support Agile delivery through estimation, sprint planning, backlog refinement, testing, deployment, and continuous improvement.
- Promote out-of-the-box ServiceNow capabilities, automation, and new platform features.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
- Minimum five years of ServiceNow experience across implementation, customization, administration, and support.
- Experience in both ServiceNow implementation projects and steady-state production support environments.
- Experience as a ServiceNow technical lead, solution architect, or platform specialist in enterprise environments.
- Strong ServiceNow development experience with JavaScript, Flow Designer, Integration Hub, REST/SOAP integrations, Scoped Applications, and platform customization.
- Experience with incident management, problem management, root cause analysis, operational support, administration, troubleshooting, integrations, code promotions, upgrades, instance cloning, and release management.
- Understanding of SDLC, Agile/Scrum, CI/CD practices, and platform governance.
- Experience conducting design reviews, code reviews, and establishing development standards.
- Strong stakeholder management, leadership, communication, analytical, and problem-solving skills.
- ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications.
- Preferred qualifications include ServiceNow Certified Implementation Specialist, ServiceNow Certified Technical Architect, ServiceNow micro-certifications, regulated-industry experience, distributed-team leadership, global stakeholder experience, and a customer-focused approach to service quality and platform stability.
Benefits
- Continuous learning, coaching, leadership development, and tools and flexibility to make a meaningful impact.
- Diverse and inclusive culture with support for employee perspectives and professional growth.
Tech Stack
JavaScriptSOAP
Categories
Solutions Engineering
About Ernst and Young
Ernst & Young (EY) provides audit/assurance, tax, consulting, strategy and transactions services to enterprises, financial institutions, and public‑sector clients. Structured as a global network of partner‑owned member firms, it sells professional services on a fee basis, including a dedicated Financial Services Organization for banking, insurance, and capital markets. Headquartered in London, EY was formed in 1989 from the merger of Ernst & Whinney and Arthur Young, and operates in 150+ countries.