ServiceNow Senior Technical Consultant (Financial Services) Manager, Technology Consulting

6 days ago

Singapore, SingaporeStaff+

Responsibilities

Lead the design, architecture, implementation, customization, administration, and support of scalable ServiceNow solutions.
Own technical delivery across implementation projects, enhancements, operational support, defect resolution, releases, upgrades, and instance cloning.
Translate business requirements into technical designs, solution architectures, and implementation plans.
Act as technical lead and escalation point for complex platform issues, major incidents, production support challenges, and architecture decisions.
Lead and mentor ServiceNow engineers and support specialists while establishing development standards, governance, design reviews, and code reviews.
Drive incident and problem resolution, root cause analysis, permanent corrective actions, platform troubleshooting, integrations, and release validation.
Monitor platform health, performance, integrations, and operational risks and identify opportunities for automation and continuous improvement.
Collaborate with service desk, infrastructure, product, release, architecture, and business teams to support reliable service delivery.

Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline.
Minimum five years of ServiceNow experience across implementation, customization, administration, and support.
Experience with both ServiceNow implementation projects and steady-state production support environments.
Proven experience as a ServiceNow technical lead, solution architect, or platform specialist in enterprise environments.
Strong ServiceNow development experience with JavaScript, Flow Designer, Integration Hub, REST/SOAP integrations, Scoped Applications, and platform customization.
Experience with incident management, problem management, root cause analysis, operational support, troubleshooting, integrations, code promotions, upgrades, instance cloning, and release management.
ServiceNow Certified System Administrator and ServiceNow Certified Application Developer certifications.
Understanding of SDLC, Agile/Scrum, CI/CD practices, and platform governance.
Strong stakeholder management, leadership, communication, analytical, and problem-solving skills.
Preferred qualifications include ServiceNow CIS, CTA, micro-certifications, experience in regulated industries, and experience leading distributed teams with global stakeholders.

Continuous learning, coaching, leadership development, and tools and flexibility to make a meaningful impact.
Diverse and inclusive culture with support for employee growth and self-expression.

10,000+ employees