4 hours ago
Responsibilities
- Own customer onboarding from discovery and integration through configuration, testing, and go-live.
- Map purchase-order-to-cash workflows with customer operators and configure solutions for their operations.
- Build and troubleshoot integrations across EDI, ERP, inventory, accounting, and freight systems.
- Translate operational requirements into data models, configurations, and product capabilities.
- Share customer insights with the engineering team and help shape product improvements.
Requirements
- At least 3 years of experience in forward deployed engineering, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role.
- Hands-on experience building and troubleshooting integrations across EDI, ERP, inventory, accounting, and freight systems.
- Comfort working with APIs, data models, SQL, and integration debugging, with the ability to read and write code when needed.
- Experience owning onboarding through discovery, integration, configuration, testing, and go-live, and translating operational workflows into technical solutions.
- CPG, supply chain, logistics, or ERP experience is valuable.
- Strong systems thinking, curiosity, and comfort working through ambiguity.
Benefits
- On-site role in New York, United States.
Tech Stack
Categories
Forward Deployed