2 days ago
Toronto, CanadaMid Level
Responsibilities
- Provide operational and production support for business-critical applications, including monitoring, incident resolution, root-cause analysis, problem management, and preventive actions.
- Plan, assess, implement, validate, and monitor production changes with rollback readiness.
- Improve monitoring, alerting, dashboards, health checks, automation, service quality, resilience, and operational efficiency.
- Support vulnerability remediation, access and certificate management, disaster recovery, business continuity, security controls, and audit requirements.
- Maintain runbooks, troubleshooting guides, recovery procedures, dependency documentation, and knowledge articles.
- Collaborate with business, development, infrastructure, security, architecture, vendor, and support teams while communicating operational risks and status.
Requirements
- At least 5 years of complete SDLC experience using Java, J2EE, MQs, SQL, and WebSphere or application servers.
- Demonstrated experience supporting business-critical technology in a production environment.
- Strong troubleshooting, analytical, problem-solving, written communication, and verbal communication skills.
- Experience with incident, problem, change, and service-management processes.
- Ability to manage multiple priorities in a time-sensitive operational environment and work effectively across technical and business teams.
- Preferred experience with Dynatrace, Splunk, Datadog, ServiceNow, Azure, SQL, APIs, MQ, Autosys, monitoring, automation, application resilience, disaster recovery, and production-readiness practices.
- Preferred understanding of F5 configuration, traffic redirection, certificate updates, firewalls, SSL concepts, security, access management, vulnerability management, technology risk, and relevant technical, cloud, security, or service-management certifications.
Benefits
- Toronto, Ontario, Canada work location with 37.5-hour work weeks.
- Health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.
- Regular development and performance conversations, training programs, an online learning platform, mentoring programs, and career-path support.
- Training and onboarding sessions are provided.
- Accessibility accommodations are available throughout the interview process.
About TD bank
TD Bank Group provides retail and commercial banking, credit cards, mortgages, wealth management, insurance, and capital-markets services to consumers, businesses, and institutional clients. Headquartered in Toronto and founded in 1955, it operates across Canada and the eastern United States. The company generates revenue from interest income, fees, and trading activities and is publicly traded on the TSX and NYSE under the symbol TD.