Enterprise Application Engineer
Syngenta Group3 days ago
Durham, NC, USASenior
Responsibilities
- Design, develop, configure, and support Jira and ServiceNow solutions for Seeds R&D teams.
- Develop ServiceNow capabilities using Service Catalog, request forms, RITMs, catalog tasks, Flow Designer, scripts, custom tables, CMDB, and update sets.
- Configure and optimize Jira workflows, issue types, fields, permissions, hierarchies, components, boards, filters, dashboards, reporting, and automation.
- Design, develop, test, and support REST API integrations across Jira, ServiceNow, AWS, Snowflake, Active Directory, and other enterprise systems.
- Translate business and technical requirements into platform designs, development tasks, acceptance criteria, and test plans.
- Manage enhancements through development, testing, deployment, production validation, documentation, ongoing support, and rollback processes.
- Troubleshoot workflow, configuration, access, data, and integration issues while coordinating with internal teams and external suppliers.
- Establish platform standards and provide stakeholder communication, technical guidance, documentation, and knowledge sharing.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent practical experience.
- At least 5 years of experience in enterprise application development, platform engineering, workflow automation, service-management technology, or application-platform support.
- Hands-on ServiceNow development and configuration experience, including Service Catalog, Flow Designer, scripting, custom tables, CMDB, and update sets.
- Experience configuring and administering Jira workflows, issue types, fields, permissions, hierarchies, components, boards, dashboards, reporting, and automation.
- Experience designing, developing, testing, and supporting REST API integrations across enterprise applications and services.
- Experience translating technical requirements into solutions and managing changes through development, testing, production release, validation, and rollback.
- Strong analytical, troubleshooting, communication, documentation, and stakeholder-management skills.
- Preferred ServiceNow CSA or CAD certification, or Atlassian Jira administration certification or equivalent Jira Cloud administration experience.
- Preferred experience with AWS, Snowflake, Active Directory, identity services, application onboarding, access management, service-request automation, CMDB, application lifecycle management, or decommissioning.
- Preferred familiarity with CI/CD, automated testing, DevOps practices, controlled promotion of ServiceNow update sets, and ITIL practices.
- Experience supporting scientific, research, engineering, regulated, or data-intensive environments is preferred.
Benefits
- Flexible work options and a culture emphasizing belonging, collaboration, professional development, and work-life balance.
- Medical, dental, and vision benefits beginning on the first day.
- 401k plan with company match, profit sharing, and retirement savings contribution.
- Paid vacation, paid holidays, maternity and paternity leave, education assistance, wellness programs, and corporate discounts.
- Hybrid work arrangement indicated by the #LI-Hybrid posting tag.
About Syngenta Group
Syngenta Group builds and sells seeds, crop‑protection products (herbicides, fungicides, insecticides), and digital agronomy tools that help farmers increase yields and manage risk. Its business spans R&D, manufacturing, and global distribution to growers and agricultural retailers, complemented by advisory and data services. Headquartered in Basel, Switzerland, the company was formed in 2020 and is privately owned by China’s Sinochem Holdings, operating across more than 90 countries.