AWS Solution Architect
NeuraFlash, Part of Accenture2 months ago
Remote, United StatesStaff+
Base Salary
$87k - $266k/yr
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions.
- Conduct technology assessments, audits, business process reviews, and customer discovery sessions.
- Lead architectural discussions and translate customer requirements into AWS and Salesforce contact center designs.
- Develop project ROI cases, presentations, delivery estimates, and recommendations.
- Oversee and mentor technical teams to deliver solutions on time, within budget, and to quality standards.
- Act as a liaison between technical teams and business stakeholders while managing communications, expectations, and priorities.
- Apply contact center design best practices across solution delivery.
- Lead enterprise-level projects, vision discussions, and strategy discussions with customer service and contact center leadership.
- Deliver customer training and documentation.
Requirements
- Customer-facing contact center experience and contact center architecture knowledge.
- Experience integrating workforce management, CRM, and contact center solutions, including API integrations.
- Experience with communications protocols and APIs such as WebRTC and SIP.
- Hands-on scripting or coding experience with technologies such as Python, Java, C#, .NET, or Node.js.
- Strong communication, presentation, troubleshooting, and debugging skills, including comfort with executives, IT management, and customers.
- Experience with CloudFormation, contact flow design, Lambda integration, Lex integration, and call center routing.
- Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy.
- Experience in technology or software sales, pre-sales, or consulting.
- Advanced knowledge of AWS services and cloud architecture.
- Salesforce knowledge, familiarity with Salesforce Service Cloud, and experience with workforce management solutions, outbound dialers, and campaign management.
- Knowledge of other contact center platforms such as Genesys, Cisco, Avaya, or Twilio.
- Knowledge of software development methodologies such as Agile and Scrum.
- AWS Cloud Practitioner, AWS Developer Associate or Professional, AWS Solutions Architect Associate or Professional, and Salesforce Certified Administrator certifications are listed qualifications.
Benefits
- Remote and in-person work options are available, including work from the Massachusetts headquarters, regional hubs, or remotely.
- Certain roles may require up to 25% travel.
- Flexible work practices support personal scheduling needs.
- Employees participate in collaborative town halls, company meetings, and team celebrations.