Responsibilities
- Own reliability for core production systems, including deployments, on-call operations, and incident response.
- Drive capacity planning across cloud and physical infrastructure.
- Define and improve reliability goals and operational outcomes such as availability and MTTR.
- Lead observability improvements across metrics, logs, traces, alert quality, and runbook maturity.
- Build automation and tooling to improve reliability and engineering velocity.
- Partner with engineering, product, and business stakeholders to align reliability priorities with roadmap goals.
- Improve database and data-processing reliability, including performance tuning, schema evolution, and rollback-safe deployments.
- Apply engineering judgment to balance delivery speed with long-term resilience.
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, or a related field, or equivalent practical experience.
- 10+ years of professional software engineering experience, including production operations and on-call ownership.
- Proven success improving measurable reliability outcomes in distributed systems and deep expertise in observability and production support.
- Strong networking fundamentals, including TCP/IP, DNS, TLS, HTTP, and L4/L7 behavior.
- Strong experience with Kubernetes, Kafka, Redis, and cloud infrastructure operations at scale.
- Strong software engineering fundamentals, including object-oriented design and software development lifecycle practices.
- C# and .NET, Azure, high-severity incident response, database and data-processing reliability, advanced traffic management, video streaming, WebRTC, IoT ecosystems, OpenVPN, and MQTT experience are advantageous.
Benefits
- Fully office-based in Krakow, with occasional remote work permitted.
- Permanent employment contract (CoE).
- Medical care, life insurance, and a sports package.
- Annual professional development budget.
Tech Stack
Categories
About Alarm.com
Alarm.com is the leading platform for the intelligently connected property. Millions of people depend on Alarm.com's technology to monitor and control their property from anywhere. Centered on security and remote monitoring, our platform addresses a wide range of market needs and enables application-based control for a growing variety of Internet of Things (IoT) devices. Our security, video monitoring, intelligent automation and energy management solutions are available through our network of thousands of professional service providers in North America and around the globe. Alarm.com's common stock is traded on the Nasdaq under the ticker symbol ALRM. Alarm.com earned the Top Workplace™ award for its employee culture and the meaningful work we do every day to develop and bring to market new technology that will make millions of people safer and help them use energy more efficiently. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. For more information, please visit www.alarm.com.