6 days ago
Toronto, CanadaStaff+
Responsibilities
- Lead end-to-end functional workstreams for Salesforce Life Sciences Cloud and Agentforce implementations.
- Conduct discovery workshops, business process assessments, and requirements-gathering sessions with client stakeholders.
- Translate business requirements into epics, user stories, acceptance criteria, and functional specifications.
- Drive backlog prioritization and Agile delivery across distributed teams.
- Design and optimize patient enrollment, benefits verification, prior authorization, patient assistance, case management, care coordination, adverse event reporting, consent management, and patient communications processes.
- Serve as the functional lead for requirement traceability, delivery quality, stakeholder alignment, and deployment outcomes.
- Coordinate with client stakeholders, solution architects, developers, QA teams, Salesforce administrators, and global delivery teams.
Requirements
- 12–15 years of Life Sciences industry, Salesforce consulting, functional analysis, or business analysis experience.
- At least 2 years of experience with Salesforce Life Sciences Cloud, Health Cloud, or healthcare-related Salesforce solutions.
- Experience delivering Patient Services or Patient Support Program implementations and independently leading client-facing discovery, requirements, and functional design workstreams.
- Strong knowledge of Salesforce Life Sciences Cloud, Service Cloud, Health Cloud, Agentforce, and core Salesforce Platform capabilities.
- Experience with Agile/Scrum delivery models and coordination of onsite, nearshore, and offshore teams across multiple time zones.
- Knowledge of pharmaceutical and biotech patient support programs, patient onboarding, hub services, case management, and care coordination.
- Strong facilitation, executive communication, stakeholder management, and workshop leadership skills.
- Salesforce Life Sciences Cloud Accreditation or Certification and Salesforce Administrator Certification are preferred.
- Hands-on Agentforce implementation experience, AI-assisted patient service operations experience, integration experience with patient service platforms, call centers, specialty pharmacy workflows, and healthcare ecosystems are preferred.
- Exposure to Data Cloud, MuleSoft integrations, omnichannel patient engagement solutions, AI-enabled Salesforce implementations, and Canadian pharmaceutical or life sciences organizations is preferred.
Benefits
- Remote position open to qualified applicants in Canada.
- Wellbeing programs supporting work-life balance and physical, mental, and financial wellbeing.
- Eligible for a discretionary annual performance-based bonus.
- Applications accepted until September 15, 2026.
- The role cannot offer visa transfer or sponsorship now or in the future.
Categories
Solutions Engineering
About Cognizant
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value. We build full-stack AI solutions powered by deep industry, process and engineering expertise — embedding an organization's unique context into technology systems that amplify human potential and drive tangible outcomes. From strategy to deployment, we help global enterprises move from AI ambition to AI impact and stay ahead in a fast-changing world. See how at cognizant.ai | Follow us @cognizant