Technical QA Analyst II

19 days ago

Charlotte, NC, USA +2 moreMid Level

Base Salary

$79k - $119k/yr

Responsibilities

Identify, investigate, triage, and perform root cause analysis on technical issues using logs, database queries, and monitoring data.
Monitor system logs, investigate performance bottlenecks and anomalies, and maintain dashboards for key system metrics.
Query and analyze PostgreSQL data with SQL to investigate discrepancies, trends, and troubleshooting issues.
Support and monitor AWS services including EC2, S3, Lambda, and RDS in collaboration with engineering.
Translate business requirements into test requirements and test plans with product managers and engineers.
Perform ticket review, refinement, manual and potentially exploratory testing, and bug identification.
Support scrum-team backlogs, ticket refinement, roadmap development, UAT testing, stakeholder communication, and documentation.
Follow company policies and the Capital Rx Code of Conduct, including reporting noncompliance.

Bachelor's degree in Computer Science, Information Technology, or a related field is strongly preferred.
At least 3 years of experience in QA analysis, software engineering, business analysis, or a related role.
Proficiency in Python and strong SQL experience are required; familiarity with SQLAlchemy is preferred.
Experience with logging and monitoring tools such as CloudWatch, Datadog, or New Relic is required.
Familiarity with Agile workflows and experience with GitHub or similar source control repositories are required.
Strong communication, collaboration, analytical, problem-solving, and attention-to-detail skills are required.
Preferred qualifications include Terraform or CloudFormation experience, API testing knowledge, CI/CD pipeline experience, data warehousing knowledge, and PBM industry experience.

Hybrid work arrangement requiring 3 days in the office, with offices in NYC, Denver, and the Charlotte, NC area.