4 hours ago
Remote, WorldwideStaff+
Responsibilities
- Develop customer ServiceNow applications for work order management, scheduling, and dispatch.
- Collaborate with stakeholders to identify required functionality in customized ServiceNow instances.
- Enhance ServiceNow event rules to support proper CMDB binding.
- Work with technical SMEs to gather environment information for service mapping and event work.
- Develop user interfaces, Service Portals, integrated logic, and functional components using ServiceNow services and REST APIs.
- Install, configure, and integrate SAM Pro capabilities including Discovery, Service Mapping, Certification Management, Service Graph Connectors, and Multisource CMDB.
- Configure MID servers, identification rules, discovery patterns, and service mapping environments.
- Prevent duplicate configuration items using CI identifiers and migrate patterns between environments.
Requirements
- Experience as a ServiceNow Lead Engineer working with SAM Pro.
- Ability to understand, communicate, and implement SAM Pro.
- Ability to develop interfaces for different user audiences using custom application models or Service Portals.
- Experience developing integrated logic and functional components that interface with ServiceNow internal services and APIs through REST.
- Understanding of service-oriented and distributed enterprise application architecture.
- Knowledge of credentialless and credential-based Discovery.
- Experience with Discovery, Service Mapping, Certification Management, Service Graph Connectors, and Multisource CMDB.
- Ability to extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns.
- Knowledge of configuring, managing, and maintaining MID servers.
- Proficiency with the command-line console for Service Mapping, pattern migration, identification rules, and advanced multi-tier service discovery configuration.
Benefits
- Work in a diverse and inclusive workplace with equal opportunity and affirmative action commitments.
- Company culture emphasizes work-life balance, collaboration, innovation, and professional growth.
Categories
Solutions Engineering
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.