3 hours ago
Remote, CanadaSenior / Staff+
Responsibilities
- Lead end-to-end ServiceNow HAM and SAM solution architecture from discovery and requirements definition through implementation, deployment, and optimization.
- Serve as the primary technical contact for ServiceNow HAM, SAM, ITAM, CMDB, ITOM, and ITSM delivery.
- Design hardware and software asset lifecycle, license compliance, data governance, integration, and optimization solutions.
- Facilitate customer workshops, requirements sessions, architecture reviews, and technical design discussions.
- Translate business requirements into solution designs, technical specifications, implementation plans, roadmaps, data models, and integration specifications.
- Guide integrations between ServiceNow and enterprise, endpoint-management, procurement, ERP, discovery, contract-management, and software-license systems.
- Oversee solution quality across configuration, customization, integrations, data migration, testing, security, and deployment.
- Provide architectural guidance to engineers and foster collaboration across architects, developers, project managers, delivery teams, and clients.
- Research ServiceNow capabilities and industry trends to recommend enhancements and continuous improvements.
Requirements
- 8–12 years of experience in IT services, enterprise architecture, consulting, or solution delivery.
- At least 4 years of hands-on ServiceNow platform experience.
- Significant experience implementing or architecting ServiceNow HAM, SAM, ITAM, or related enterprise asset-management capabilities.
- Strong knowledge of hardware asset lifecycle processes and software asset-management processes, including discovery, normalization, entitlements, reconciliation, compliance, and optimization.
- Experience with ServiceNow CMDB and CSDM principles and with integrations involving ERP, procurement, endpoint-management, discovery, contract-management, and software-license systems.
- Experience with ServiceNow configuration and scripting, including JavaScript, Business Rules, Client Scripts, UI Actions, UI Pages, Flow Designer, IntegrationHub, and REST/SOAP APIs.
- Experience with SSO, SAML, SSL/TLS, web services, LDAP, JDBC, ODBC, SOAP, SCP, and FTPS.
- Ability to create architecture diagrams, technical designs, data flows, and implementation documentation.
- Strong client-facing communication, workshop facilitation, requirements analysis, and stakeholder-management skills.
- Bachelor’s degree in Computer Science, Business Administration, Information Systems, or a related field, or equivalent experience.
- ServiceNow Certified System Administrator certification is preferred.
- ServiceNow Certified Implementation Specialist certification in Hardware Asset Management, Software Asset Management, or related product areas is strongly preferred; additional CMDB, ITSM, or ITOM certifications are a plus.
Benefits
- NewRocket describes a diverse and inclusive workplace and is an equal opportunity and affirmative action employer.
- Workplace accommodation requests are supported through the listed HR contact.
Tech Stack
Categories
Solutions Engineering
About NewRocket
NewRocket is the AI-first Elite partner that activates real value on ServiceNow. As a trusted advisor to enterprise leaders, NewRocket combines industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence. With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, NewRocket is among the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust to deliver lasing business value.