3 days ago
Pune, IndiaMid Level
Responsibilities
- Lead the design and delivery of AI-driven solutions using Generative AI and Agentic AI to address business challenges and automate processes.
- Organize the deployment of AI workflows and architectures across diverse AI and technology platforms.
- Design solutions that integrate enterprise technology ecosystems with AI models and multi-provider platforms.
- Monitor and maintain critical business applications while diagnosing and resolving incidents and service requests.
- Collaborate with stakeholders to understand needs, provide issue-resolution updates, and contribute to application-support best practices.
- Document solutions, share knowledge, and participate in team discussions and problem-solving.
Requirements
- At least 3 years of experience with ServiceNow IT Operations Management (ITOM).
- 15 years of full-time education.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Ability to align AI capabilities with business objectives while addressing scalability, responsible use, and measurable value.
- Experience with incident management and service request fulfillment processes.
- Strong analytical and problem-solving skills.
- Experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and software development life cycle methodologies.
- Ability to work collaboratively and communicate effectively with diverse stakeholders.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.