3 days ago
Pune, IndiaMid Level
Responsibilities
- Organize the deployment of AI workflows and architectures across diverse AI and technology platforms.
- Facilitate solution design and integration across enterprise technology ecosystems.
- Troubleshoot and resolve application issues with cross-functional teams.
- Support incident management, problem resolution, application monitoring, and performance tuning.
- Analyze system logs and troubleshoot application errors.
- Develop and implement support processes and procedures to improve service delivery.
- Work independently, contribute to team discussions, and provide solutions to work-related problems.
Requirements
- At least 3 years of experience in ServiceNow IT Operations Management.
- Proficiency in ServiceNow IT Operations Management.
- Strong understanding of incident management and problem resolution processes.
- Experience with application monitoring and performance tuning.
- Familiarity with the ITIL framework and best practices.
- Ability to analyze system logs and troubleshoot application errors.
- 15 years of full-time education.
Benefits
- Position based at the company’s Pune office.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.