3 days ago
Pune, IndiaMid Level
Responsibilities
- Lead AI-driven solution design and delivery using Generative AI and Agentic AI.
- Organize deployment of AI workflows and architectures across diverse AI and technology platforms.
- Design enterprise integrations across technology stacks and multi-provider AI model platforms.
- Troubleshoot and resolve incidents across critical business application components.
- Perform proactive application monitoring and maintenance to support reliability and performance.
- Develop and implement application support best practices.
- Communicate with stakeholders to understand needs and provide updates on issue resolution.
- Document solutions and share knowledge with team members.
- Contribute to team discussions and provide solutions to work-related problems.
Requirements
- At least 3 years of experience with ServiceNow IT Operations Management.
- 15 years of full-time education.
- Strong understanding of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
- Strong analytical and problem-solving skills for diagnosing and resolving issues.
- Experience with incident management and service request fulfillment processes.
- Understanding of software development life cycle methodologies.
- Experience with modern programming languages and frameworks.
- Familiarity with the ITIL framework and service management practices.
- Ability to collaborate effectively and communicate with diverse stakeholders.
Categories
Forward Deployed
About Accenture
Accenture is a global professional services firm providing management consulting, systems integration and technology, cybersecurity, and business process outsourcing for enterprises and governments. It operates a services-driven model delivering projects and managed services, often with major cloud and software partners, across industries worldwide. Headquartered in Dublin and publicly traded on the NYSE (ACN), it originated as Andersen Consulting and adopted the Accenture name in 2001.