Clinical Consultant - Managed Services
Veeva Systems4 years ago
Warsaw, PolandMid Level
Responsibilities
- Analyze customer requirements and support solution design and architecture for clinical trial sponsors and contract research organizations using Vault Clinical.
- Lead customer post-implementation maintenance and improvement work across QA, IT, business, implementation, maintenance, and product teams.
- Gather requirements and contribute to configuration, validation, migration, integration, training, troubleshooting, and system design workstreams.
- Define customer deployment plans, key performance indicators, and post-live governance.
- Manage communication between customer stakeholders, implementation and maintenance teams, and internal Veeva product teams.
- Guide customers in adopting Vault and industry best practices and drive change management when transitioning from on-premise to SaaS solutions.
- Drive the customer release management process and plan releases aligned with product updates.
Requirements
- Experience configuring, supporting, or implementing software solutions, ideally content management software, or experience in the life sciences industry with exposure to clinical trials and an affinity for technology.
- Experience in consulting or customer-facing roles, including managing customer expectations.
- Excellent verbal and written communication skills in English.
- Ability to work independently with clients, translate business requirements, and create corresponding solution designs.
- At least a bachelor’s degree in Management Information Systems, Computer Science, Life Sciences, or a similar field.
- Knowledge or applicable experience in clinical life sciences, healthcare, or pharmacovigilance is preferred.
- Experience with regulated systems, data-driven applications, software validation, project management, service delivery management, or systems implementation is preferred.
- Proficiency in additional European languages is preferred.
Benefits
- Remote, full-time role with flexibility to work from home or in the office.
- Occasional travel to the Veeva Budapest site is required.
- Candidates must be legally authorized to work in Europe; employment visa sponsorship is not anticipated.
Categories
Solutions Engineering
About Veeva Systems
Veeva Systems builds cloud software and data products for life sciences, including Veeva CRM and the Veeva Vault suite for clinical, regulatory, and quality operations. It sells subscriptions and services to biopharma and related companies to manage R&D, compliance, and commercial workflows. Founded in 2007 and headquartered in Pleasanton, California, Veeva is publicly traded on the NYSE and has operated as a Public Benefit Corporation since 2021.