Enterprise Training Manager, Developer

BigCommerce

about 1 year ago

London, United Kingdom

Mid Level / Senior

H1B Sponsor

Responsibilities

Customize and deliver global developer training for Professional Services, agency partners, and internal employees.
Conduct scoping calls with customers to understand their business objectives and training needs.
Manage training action plans with enterprise merchants and agency partners before, during, and after sessions.
Collaborate with stakeholders to ensure seamless communication and administration of training.
Achieve KPIs related to client-facing hours and satisfaction surveys.
Assist in creating and updating coursework and interactive lab activities.
Act as a subject matter expert for technical training materials and product changes.
Perform other duties and assignments as required.

4+ years of experience in software development, enterprise customer service, or technical training.
Experience training software developers and engineers is required.
Formal education in Computer Science, Information Technology, or a related technical discipline.
Fluency in programming languages such as Java, Node.JS, Angular, and others.
Understanding of the Stencil Framework and Handlebars programming language is desirable.
Experience with code deployment and tools like GitHub.
Knowledge of BigCommerce API, RESTful APIs, and eCommerce.
Familiarity with security standards in code and cloud infrastructure.
Passion for creating and delivering training content using adult learning methodologies.
Willingness to travel globally.

AngularCSSGitHub ActionsHTMLJavaJavaScriptNode.jsPHPPythonRuby