Key Solutions Architect, Prompt
SentinelOne2 days ago
Base Salary
$132k - $182k/yr
Responsibilities
- Own full deployment cycles with structured project management and hands-on technical oversight across complex enterprise environments.
- Provide architecture guidance for self-hosted, air-gapped, SSO/IdP, proxy, and MDM deployments.
- Serve as the escalation layer for Customer Success, Technical Account Management, Technical Success, and Support teams.
- Perform end-to-end triage, root-cause analysis, troubleshooting, resolution, and customer handback.
- Partner with Prompt R&D to drive fixes, obtain ETAs, and verify fixes with customers.
- Advise customers on deployment strategy, adoption planning, feature utilization, and long-term technical health.
- Collaborate with Account Executives, Key Account Managers, Sales Engineering, Support, Product, and Engineering teams.
- Create technical resources, training, enablement content, knowledge-base articles, and documentation.
- Act as the internal voice of the customer and provide expertise on new functionality, beta features, and partner integrations.
Requirements
- 5 to 7 or more years of experience in enterprise software, preferably in cybersecurity and roles such as Technical Account Manager, Professional Services Consultant, or Customer Success Engineer.
- Strong technical background in cybersecurity, endpoint protection, IT architecture, and security architecture.
- Knowledge of Windows, macOS, Linux, containerized environments, and Kubernetes.
- Experience leading projects, managing multiple stakeholders, and influencing cross-functional outcomes.
- Strong written and verbal communication skills for technical practitioners and executive stakeholders.
- Proficiency with Jira, Salesforce, and case and escalation workflows.
- Hands-on troubleshooting and root-cause analysis involving logs, network traces, browser and extension behavior, and API debugging.
- Preferred experience in Technical Success, Deployment Management, Solutions Architecture, Enterprise Customer Success Engineering, training, enablement, or customer-facing technical content.
- Preferred experience advising large enterprise accounts through complex deployments and technical engagements.
- Preferred domain expertise in AI and security, cloud and infrastructure, platform and integration, or networking and security fundamentals.
- Preferred knowledge of Kubernetes and Helm, SaaS platform support, API integrations, MDM tools, artificial intelligence, machine learning, GenAI concepts, and data security.
Benefits
- Restricted Stock Units and an Employee Stock Purchase Plan.
- Flexible time off, paid company holidays, paid sick time, gender-neutral parental leave, and grandparent leave.
- Medical, dental, vision, life, disability, FSA, retirement plan with company match, legal, pet insurance, travel medical, and other insurance benefits.
- Employee Assistance Program, cancer care program, fertility coverage, and adoption and surrogacy reimbursement.
- Home office allowance and mobile phone reimbursement.
- Wellness coach and wellness or gym reimbursement.
Tech Stack
Categories
Solutions Engineering
About SentinelOne
SentinelOne builds an AI-driven cybersecurity platform that provides endpoint protection, detection and response, XDR, cloud, and identity security for enterprises. Its Singularity platform is sold as subscription software and managed services to secure laptops, servers, containers, and cloud workloads with automated detection and remediation. Founded in 2013 and headquartered in Mountain View, California, SentinelOne is a public company listed on the NYSE following its 2021 IPO.