5 months ago
Bengaluru, IndiaMid Level / Senior / Staff+
H1B Sponsor
Responsibilities
- Lead and oversee the resolution of high-priority incidents through deep technical analysis.
- Manage the full lifecycle of incidents and problem tickets in alignment with ITIL practices.
- Coordinate across cross-functional teams to drive quicker resolution and prevent recurring issues.
- Perform proactive problem management by identifying trends and defining permanent fixes.
- Act as the primary escalation point for critical store or production outages.
- Maintain strong documentation including technical knowledge articles and SOPs.
- Track operational performance through KPIs and SLAs to improve service delivery.
- Mentor and guide junior team members to ensure high-quality support standards.
Requirements
- 6-8 years of experience in technical support for Oracle Retail Xstore POS.
- Strong hands-on experience with Xstore v23+ and back-office integration.
- Proficiency in programming languages such as Java, Spring, SQL, XML, and JSON.
- Experience with web services integration (REST/SOAP) and Oracle Retail Suite modules.
- Strong troubleshooting skills including log analysis and performance tuning.
- Familiarity with deployment tools like Jenkins and Git.
- Proficiency in Oracle and SQL Server databases.
- Understanding of retail domain operations and POS transaction lifecycle.
Benefits
- Flexibility with remote and hybrid work options.
- Career advancement opportunities with international mobility.
- Access to cutting-edge tools, training, and industry experts for learning and development.