8 hours ago
Bengaluru, IndiaMid Level
Responsibilities
- Troubleshoot and resolve complex technical issues for customers while maintaining high satisfaction.
- Collaborate with developers to identify defects and improve product serviceability.
- Analyze customer data to improve product reliability and mitigate risks.
- Partner with technology allies including VMware, Citrix, and Microsoft to resolve issues and improve the ecosystem.
- Mentor and guide junior team members.
- Create and expand internal and external knowledge bases.
- Gather customer feedback and advocate for product enhancements.
- Provide rotational weekday and off-hours support coverage as needed.
Requirements
- 4–6 years of experience in Systems Reliability Engineering or a similar role.
- Strong troubleshooting expertise in virtualization, preferably VMware ESXi, networking across layers 2 and 3, Linux systems, DevOps, and cloud technologies.
- Experience resolving complex technical issues directly with customers.
- Strong written and verbal communication skills.
- Ability to develop tools and improve knowledge bases.
- Degree in Engineering or Computer Science preferred.
- Customer-driven mindset focused on high-quality support experiences.
Benefits
- Hybrid work arrangement with three days per week in the office and remaining days available for remote work.
- No travel required.
- Collaborative environment emphasizing knowledge sharing, continuous learning, and career growth.
Tech Stack
Categories
Site Reliability
About Nutanix
Nutanix is a global leader in cloud software, offering organizations a single platform for running apps and data across clouds. With Nutanix, companies can reduce complexity and simplify operations, freeing them to focus on their business outcomes. Building on its legacy as the pioneer of hyperconverged infrastructure, Nutanix is trusted by companies worldwide to power hybrid multicloud environments consistently, simply, and cost-effectively. Learn more at www.nutanix.com or follow us on social media @nutanix.