14 days ago
Raleigh, NC, USAMid Level / Senior
H1B Sponsor
Responsibilities
- Partner with Account Directors on discovery, demos, success criteria, installation guidance, and hands-on technical evaluations and workshops.
- Lead technical discovery across customer product stacks, integration environments, and business goals.
- Own onboarding for purchased modules, troubleshoot integrations, and answer questions about APIs, data models, configuration, and front-end implementation.
- Monitor usage signals, identify adoption or configuration issues, facilitate enablement workshops, and help customers measure the ROI of Pendo.
- Identify technical expansion paths and provide deployment plans and business rationale to Account Directors.
- Own technical account risks, create mitigation plans, execute resolutions, and escalate broader support needs.
- Maintain account documentation and communicate priorities, risks, and next steps using Salesforce and related tools.
- Contribute to the Customer Engineering knowledge base, document fixes, share playbooks, and coach peers.
Requirements
- 3 to 5 years of experience in a customer-facing technical role such as Sales Engineering, Solutions Engineering, Technical Account Management, Customer Success Engineering, implementation, or professional services.
- Hands-on experience with HTML, CSS, JavaScript, and REST APIs, including inspecting, troubleshooting, and configuring front-end implementations.
- Experience managing a portfolio of accounts with competing customer, technical, and commercial priorities.
- Ability to explain technical concepts clearly to technical and non-technical audiences.
- Experience working in enterprise software and complex B2B customer environments.
- Active use of AI tools for account research, call preparation, troubleshooting, and knowledge capture.
- Ability to operate effectively in a pod model with Account Directors.
- Experience with Pendo, digital adoption platforms, product analytics, or in-app experience tooling is preferred.
- Familiarity with product management, user experience, or digital transformation domains is preferred.
- Experience with data integration, event tracking, or analytics instrumentation is preferred.
- Experience owning technical metrics such as adoption and implementation quality alongside retention and expansion outcomes is preferred.
Benefits
- Hybrid Raleigh office role with in-office work 3 days per week unless designated remote.
- Employer-heavy healthcare coverage, including $0 premium options.
- Strong 401(k) match, equity, and flexible time off.
Tech Stack
Categories
Solutions Engineering
About Pendo
The only official Pendo LinkedIn account. Pendo’s mission is to elevate the world’s experience with software. Pendo’s product experience platform allows companies to make product intelligence actionable with speed and scale, giving rise to a new generation of companies that put product at the center of everything. Pendo customers include the world’s leading companies, including Verizon, Morgan Stanley, LabCorp, OpenTable, Okta, Salesforce, and Zendesk. Through Mind the Product and customer communities, sponsored events and podcast, Pendo aims to support the success of product and digital leaders everywhere. Pendo is headquartered in Raleigh, North Carolina and has offices around the world.