2 days ago
Remote, Mexico or Mexico City, MexicoStaff+
Responsibilities
- Design, build, and operate backend services, APIs, data stores, and GCP cloud infrastructure for App Foundry and the employee AI platform.
- Create reusable authenticated API, connector, integration, and deployment patterns for product teams and business builders.
- Review architectures, data choices, access boundaries, dependencies, and operational readiness, and guide teams from prototypes to production.
- Build workflows for submitting, reviewing, versioning, releasing, and maintaining reusable AI assets such as skills, plugins, and connected capabilities.
- Provide technical advice, co-build support, platform tooling, templates, documentation, and technical reviews for product and business teams.
- Own CI/CD, infrastructure as code, automated validation, observability, alerting, runbooks, incident response, and durable fixes.
- Partner with security, identity, architecture, and data teams on least-privilege access, secrets, approved data paths, audit logging, and production readiness.
- Participate in code and design reviews, cross-time-zone collaboration, written decision-making, escalation, and a shared on-call rotation.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or equivalent practical experience.
- At least 5 years of experience building and operating backend services or platform software in enterprise or SaaS environments.
- Strong programming skills in at least one of Python, Go, or TypeScript/Node, with experience designing APIs, data models, and reliable integrations.
- Hands-on cloud experience, preferably GCP, or comparable AWS or Azure experience.
- Experience with infrastructure as code, CI/CD, automated testing, production operations, API and service security, authentication, authorization, secrets management, and logging.
- Sound architectural judgment and the ability to guide other teams toward maintainable, supportable designs.
- Ability to collaborate with product and business partners to clarify use cases, dependencies, and production requirements.
- Clear written communication, constructive technical review skills, cross-time-zone collaboration, and willingness to join a shared on-call rotation.
- Helpful experience includes internal developer platforms, App Foundry, Backstage, AI application integration patterns, MCP, gateways, skills, plugins, agent workflows, Kubernetes, OpenTelemetry, identity-aware access, zero-trust patterns, versioned repositories, approval workflows, controlled publishing, software supply chain practices, and coaching builders through production-readiness reviews.
Benefits
- Remote role based in Mexico City or Mexico State, Mexico, with core hours aligned to CST and regular overlap with US-based partners.
- There may be an opportunity to work part of the schedule from a shared coworking space in Mexico City; the specific schedule is determined by the hiring manager.
- Participation in a shared platform on-call rotation is expected.
- Zendesk describes its working model as combining remote flexibility with purposeful in-person connection, collaboration, learning, and celebration.
- Zendesk provides reasonable accommodations for applicants with disabilities and disabled veterans.
About Zendesk
Zendesk builds a cloud-based customer service and contact center platform that unifies ticketing, messaging, voice, knowledge base, and AI-driven automation for businesses. It sells SaaS subscriptions and add-ons to companies across industries; founded in 2007 and headquartered in San Francisco, Zendesk is privately held under Hellman & Friedman after being taken private, and supports omnichannel CX and employee service workflows.