11 days ago
Remote, United StatesMid Level
H1B sponsor
Base Salary
$105k - $105k/yr
Responsibilities
- Partner with Sales and account teams to understand customer workflows, infrastructure, technical requirements, and expansion opportunities.
- Lead technical discovery, product demonstrations, solution walkthroughs, feasibility discussions, and technical sales enablement.
- Design and validate customer workflows involving Mashgin hardware, software, cloud services, and third-party platforms.
- Coordinate integration requirements and testing for payment, POS, loyalty, stored-value, campus dining, and other enterprise systems.
- Serve as the technical point of contact for pilots, complex implementations, account expansions, and new capabilities.
- Coordinate technical validation, deployment readiness checks, onsite testing, and resolution of pre-go-live blockers.
- Investigate configuration, connectivity, and integration escalations using logs, diagnostics, API testing, and issue reproduction.
- Translate customer needs into technical requirements, product feedback, documentation, testing procedures, and troubleshooting guidance.
Requirements
- Experience in Sales Engineering, Solutions Engineering, systems integration, customer-facing technical support, or a related role.
- Strong analytical troubleshooting skills and the ability to independently investigate unfamiliar technologies.
- Working knowledge of networking fundamentals including TCP/IP, DNS, DHCP, and firewalls.
- Experience with APIs, web services, or third-party software integrations.
- Clear written and verbal communication with technical and nontechnical stakeholders.
- Ability to coordinate multiple initiatives across teams and adapt to changing priorities.
- Willingness to travel for customer meetings, pilots, events, or onsite technical validation.
- Preferred experience with payment terminals, gateways, POS, loyalty, or stored-value integrations.
- Preferred familiarity with REST APIs, JSON, HTTP, authentication, and Postman.
- Preferred experience with Linux, command-line diagnostics, logs, or Python/Bash scripting.
- Experience with enterprise customers and multiple external technology providers is preferred.
Benefits
- Starting base salary of $105,000+ depending on experience and qualifications.
- Travel is required as needed for customer meetings, pilots, events, or onsite technical validation.
- The role offers growth through increased ownership of strategic integrations, technical mentorship, senior sales engineering, solutions engineering, or sales engineering leadership responsibilities.
- Advancement does not require transitioning into account management.
About Mashgin
Mashgin builds AI-powered self-checkout kiosks that identify items with 3D computer vision so customers can pay without scanning. It sells hardware and software to retailers, stadiums, and foodservice operators, with deployments in thousands of convenience stores, major airports, universities, and over half of US professional sports teams. Founded in 2014 and headquartered in Palo Alto, it is privately held.