7 hours ago
Responsibilities
- Serve as the product expert and account-team technical advisor throughout sales engagements.
- Explain and demonstrate all aspects of the Gong platform to prospects and customers.
- Advise customers on business outcomes, value realization, and AI-first go-to-market workflows.
- Support business assessments, proof-of-concepts, and pilots.
- Create use-case content involving MCP, integrations, and Gong platform capabilities.
- Build and deliver outcome-based demos, agentic flows, and solution architecture diagrams for complex use cases.
- Translate complex business and technical requirements into clear solutions.
- Assist with RFPs and sales-cycle questionnaires.
- Collaborate with Sales, Customer Success, Support, Product Management, Engineering, and Marketing to advance opportunities.
- Contribute reusable assets and support webinars, conferences, and events.
Requirements
- Customer-facing experience in solutions engineering, pre-sales, or a combination of solutions engineering and relevant work such as sales enablement or operations.
- Experience selling into financial services, healthcare or life sciences, or manufacturing is a plus.
- Experience with sales technology, including CRMs, cloud architecture, or telephony and web-conferencing systems.
- Experience with data flows, AI and ML concepts, analytics, APIs, webhooks, or JSON is a plus.
- Understanding of security and privacy for SaaS systems.
- Understanding of sales personas and workflows such as forecasting and prospecting within go-to-market organizations.
- Excellent verbal and written communication skills.
- Strong interpersonal and teamwork skills.
- Ability to explain complex concepts simply.
Benefits
- Medical, dental, and vision plans.
- Flexible wellbeing fund and mental health benefits including covered therapy and coaching.
- 401(k) program.
- Education and learning stipend.
- Flexible vacation time and quarterly company-wide recharge days.
- Paid parental leave.
- Work-from-home stipend and remote-work support.
Categories
Solutions Engineering
About Gong.io
Gong builds a revenue intelligence platform that captures and analyzes customer interactions (calls, emails, meetings) to deliver insights, coaching, and forecasting for sales and customer-success teams. It sells its software by subscription to businesses and integrates with common CRM and collaboration tools; more than 5,000 companies use it. Founded in 2015 and headquartered in San Francisco, Gong is a privately held company.