2 hours ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, configure, and customize ServiceNow applications and modules for ITSM, ITOM, ITAM, HRSD, and custom applications.
- Implement and maintain integrations between ServiceNow and enterprise systems using REST, SOAP, and MID Server.
- Create and manage forms, workflows, reports, dashboards, and service portals.
- Perform system testing, debugging, and troubleshooting to ensure solution quality and performance.
- Collaborate with business analysts and stakeholders to gather requirements, define technical specifications, and estimate development efforts.
- Participate in all software development lifecycle phases, including analysis, design, development, testing, deployment, and post-implementation support.
- Stay current with ServiceNow updates, features, and best practices, and maintain comprehensive solution documentation.
Requirements
- Bachelor’s degree in a related field.
- At least 5 years of experience in IT Service Management, including ServiceNow development.
- Strong understanding of ITIL principles.
- Ability to communicate technical concepts clearly to technical and non-technical audiences.
- Ability to collaborate with cross-functional teams and build consensus.
- Excellent analytical and problem-solving skills.
- Preferred: experience implementing AI-powered support solutions.
- Preferred: ITIL v4 Foundation certification or higher.
Benefits
- Bangalore, India location with a hybrid work environment.
- 0–10% travel.
- Elanco offers a diverse and inclusive work environment and encourages candidates to apply even if they do not meet every listed qualification.
Tech Stack
SOAP
Categories
