4 months ago
Bengaluru, IndiaSenior
Responsibilities
- Design, develop, configure, and customize ServiceNow applications and modules for ITSM, ITOM, ITAM, HRSD, and custom applications.
- Implement and maintain integrations between ServiceNow and enterprise systems using REST, SOAP, and MID Server.
- Create and manage forms, workflows, reports, dashboards, and service portals.
- Perform system testing, debugging, and troubleshooting to ensure solution quality and performance.
- Collaborate with business analysts and stakeholders to gather requirements, define technical specifications, and estimate development efforts.
- Participate in all software development lifecycle phases, including analysis, design, development, testing, deployment, and post-implementation support.
- Stay current with ServiceNow updates, features, and best practices, and maintain comprehensive solution documentation.
Requirements
- Bachelor’s degree in a related field.
- At least 5 years of experience in IT Service Management, including ServiceNow development.
- Strong understanding of ITIL principles.
- Ability to communicate technical concepts clearly to technical and non-technical audiences.
- Ability to collaborate with cross-functional teams and build consensus.
- Excellent analytical and problem-solving skills.
- Preferred: experience implementing AI-powered support solutions.
- Preferred: ITIL v4 Foundation certification or higher.
Benefits
- Bangalore, India location with a hybrid work environment.
- 0–10% travel.
- Elanco offers a diverse and inclusive work environment and encourages candidates to apply even if they do not meet every listed qualification.
Tech Stack
SOAP
Categories
About Elanco
Elanco is a public animal health company that develops pharmaceuticals, vaccines, parasiticides, and nutrition products for pets and farm animals, sold through veterinarians, distributors, and retail channels. Headquartered in Indianapolis and traded on the NYSE (ELAN), it originated at Eli Lilly in 1954 and became an independent company in 2018. Elanco expanded its portfolio by acquiring Bayer Animal Health in 2020, serving companion-animal and livestock markets worldwide.