Senior Staff Engineer, AI Customer Operations
Monzo
13 days ago
London, United Kingdom or Remote, United Kingdom
Senior / Staff+
Responsibilities
- Lead the development of automation-first customer problem detection and resolution solutions.
- Collaborate with product, data, and operational leaders to identify opportunities for improvement.
- Engage in hands-on technical work to solve deep challenges in code and infrastructure.
- Mentor and sponsor engineers to foster a culture of quality and technical excellence.
- Participate in architectural discussions for complex systems to ensure robust solutions.
- Work on multi-faceted optimization problems using technologies like LLMs and machine learning.
Requirements
- Significant professional experience in software engineering with strongly typed languages.
- Experience in solving human and tech problems at scale.
- Strong customer focus with a platform mindset for scalable solutions.
- Deep curiosity about systems and modern distributed applications.
- Comfortable working in fast-paced environments with ambiguity.
- Quantitative mindset with a focus on data-informed decision making.
Benefits
- Competitive salary of £135,000 - £184,000 plus share options.
- Relocation assistance to the UK and visa sponsorship available.
- Flexible working hours and remote work options within the UK.
- Annual £1,000 learning budget for professional development.
- Support for home office setup including Macbooks for all employees.
Tech Stack
Apache CassandraApache KafkaAWSDockerGoGoogle Cloud PlatformKubernetesReact
Categories
AI & MLBackendData Engineering