Build & Release Support Engineer | CI/CD
Virtasant Inc.16 hours ago
Remote, United States +5 moreMid Level / Senior
Responsibilities
- Manage developer support through approximately equal volumes of Slack threads and tickets.
- Triage and troubleshoot build failures, broken pipelines, dependency issues, configuration errors, packaging problems, and artifact issues.
- Investigate Maven, Java, Docker, Artifactory, Jenkins, and Spinnaker problems and support incidents through resolution.
- Classify issues, meet time-based SLAs, manage multiple concurrent interactions, and escalate only after thorough investigation.
- Prepare complete escalation tickets with logs, reproduction steps, build metadata, and relevant context.
- Maintain FAQs, internal documentation, and problem-solution guides for recurring issues.
- Participate in weekly reviews of escalated tickets and use lower ticket-volume periods for documentation and pull requests.
Requirements
- 2–5 years of experience in Build/Release Engineering, DevOps, SRE, or software development.
- Proficiency with Git, CI/CD tooling, build and release engineering fundamentals, Maven or Gradle, Java build tooling, and software supply chain workflows.
- Experience supporting artifact repositories such as Artifactory or Nexus and deployment orchestration such as Spinnaker.
- Strong troubleshooting, written and spoken communication, and SDLC understanding.
- Strong Linux and Unix command-line skills, scripting with Python or Bash, and container knowledge with Docker or Kubernetes.
- Experience with Jenkins, GitHub Actions, or GitLab CI is required.
- Prior SRE experience and familiarity with Prometheus or Grafana are nice-to-have qualifications.
Benefits
- Remote-first work available across the US, Canada, Brazil, Chile, Colombia, and Mexico, with an 8 AM–5 PM Pacific time schedule.
- Constant learning, rapid skill growth, and hands-on technical problem solving.
- Direct impact on developer productivity and exposure to multiple clients and modern systems.
- Global team spanning more than 130 countries, with a trust-based culture, high autonomy, and meaningful technical challenges.
Tech Stack
Categories
About Virtasant Inc.
Virtasant provides cloud and software engineering services to enterprises, focusing on cloud migration and modernization, cost optimization, and AI-enabled transformation. The privately held, fully remote company also develops Helias, a cloud cost optimization platform used to understand, govern, and reduce spend at scale. Founded in 2007 and headquartered in Austin, Texas, it serves global customers across AWS, Azure, and Google Cloud.