Build & Release Support Engineer | CI/CD
Virtasant Inc.2 months ago
Remote, United States +5 moreMid Level / Senior
Responsibilities
- Manage approximately equal volumes of Slack support threads and tickets for build and release systems.
- Triage and troubleshoot build failures, broken pipelines, dependency issues, configuration errors, packaging problems, and artifact issues.
- Investigate Maven builds, Java compilation, Docker images, Artifactory repositories, Jenkins jobs, and Spinnaker pipelines.
- Provide structured incident guidance and coordinate multi-user incidents involving large build failures.
- Complete thorough analysis and create high-quality escalation tickets with logs, reproduction steps, build metadata, and context.
- Maintain FAQs and internal documentation, and create problem-solution one-pagers for recurring issues.
- Classify issue type, severity, and patterns while meeting time-based SLAs and maintaining high customer satisfaction.
- Handle multiple developer interactions in parallel and participate in weekly reviews of escalated tickets.
Requirements
- 2–5 years of experience in Build/Release Engineering, DevOps, SRE, or software development.
- Proficiency with Git and CI/CD tooling such as Jenkins, GitHub Actions, or GitLab CI.
- Knowledge of build and release engineering fundamentals, Maven and Java build tooling, and the software supply chain lifecycle.
- Experience supporting artifact repositories such as Artifactory or Nexus and using Spinnaker or similar deployment orchestration.
- Strong troubleshooting, written communication, spoken communication, and SDLC understanding.
- Unix and Linux command-line proficiency, plus scripting with Python or Bash.
- Container knowledge with Docker or Kubernetes.
- Preferred experience with monitoring tools such as Prometheus or Grafana and prior SRE experience.
- Applicants without CI/CD experience or with poor communication are disqualified.
Benefits
- Remote-first role available across the US, Canada, Brazil, Chile, Colombia, and Mexico, working 8 AM–5 PM Pacific time.
- Constant learning, rapid skill growth, and hands-on technical problem solving.
- Direct opportunity to unblock developers across a global organization and support high-visibility services.
- Global team spanning more than 130 countries, with a trust-based culture, high autonomy, and respect for personal time.
- Exposure to multiple clients and modern systems through meaningful technical challenges.
Tech Stack
Categories
About Virtasant Inc.
Virtasant provides cloud and software engineering services to enterprises, focusing on cloud migration and modernization, cost optimization, and AI-enabled transformation. The privately held, fully remote company also develops Helias, a cloud cost optimization platform used to understand, govern, and reduce spend at scale. Founded in 2007 and headquartered in Austin, Texas, it serves global customers across AWS, Azure, and Google Cloud.