2 months ago
Remote, IndiaSenior
Responsibilities
- Work directly with customers for approximately 30% of the role.
- Spend 70–80% of the role on hands-on coding and technical implementation.
- Design, develop, and deploy AI agents, integrations, and workflow automations.
- Build Knowledge Graph integrations connecting DevRev with SaaS and non-SaaS systems.
- Implement data synchronization, APIs, webhooks, and real-time communication architectures.
- Optimize AI agents using prompt engineering, semantic search tuning, generative AI techniques, and evaluation methods.
- Write SQL queries, analyze data, and build dashboards for customer insights.
- Create proofs of concept, conduct live technical demonstrations, and iterate based on feedback.
- Collaborate with customers, engineering, product, customer success, support, and revenue teams.
- Guide customers through code repository integrations, workflows, and advanced configurations.
- Travel up to 80% for on-site implementations, technical workshops, and customer engagements.
Requirements
- At least 5 years of experience in software development, systems integration, or platform engineering.
- Bachelor’s or master’s degree in computer science, engineering, or a related technical field.
- Strong proficiency in TypeScript or JavaScript and Python, with knowledge of data structures and algorithms.
- Familiarity with large language models, prompt engineering, RAG, function calling, and building evaluations for agentic AI solutions.
- Deep experience with large-scale one-way and two-way data synchronization and API integration patterns.
- Experience with event-driven and publish/subscribe architectures.
- Hands-on deployment experience with AWS Lambda and Google Cloud Functions.
- Experience with data mapping, schema alignment, heterogeneous systems, data modeling, and graph data structures.
- Experience implementing logging, error surfacing, and telemetry for observability and debugging.
- Familiarity with Model Context Programming for adaptive, context-aware integrations.
- Strong problem-solving, documentation, written communication, and verbal communication skills.
- Customer-facing experience is preferred.
- Go experience is a preferred qualification.
Tech Stack
Categories
Forward Deployed
About DevRev
DevRev builds Computer, an AI platform for enterprise search, employee service/help desk, and customer support that connects to a company’s existing tools and data. It sells cloud software and APIs to enterprises on a subscription basis, supporting use cases from knowledge retrieval to automated ticket resolution. Founded in 2020 and headquartered in Palo Alto, the company was started by former Nutanix leaders Dheeraj Pandey and Manoj Agarwal and remains privately held.