GrepJob
Intercom

Senior Engineer, Infrastructure Platform

Intercom
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about 3 hours ago
London, United KingdomSenior
H1B Sponsor

Responsibilities

  • Automate everything to eliminate manual and repetitive work.
  • Drive architectural evolution by planning and executing changes to core infrastructure.
  • Own the reliability of core services and respond to operational events.
  • Dive into application code to resolve customer-facing issues.
  • Abstract shared concerns like security and availability for product engineers.
  • Hold yourself and teammates accountable while fostering a culture of learning.
  • Lead complex initiatives for high-impact infrastructure projects.
  • Utilize AI to automate infrastructure tasks and enhance productivity.

Requirements

  • Multiple years of experience in designing and operating high-scale distributed systems in a cloud environment, preferably AWS.
  • Deep knowledge of modern programming languages and infrastructure-as-code.
  • Expertise in reliability, performance, and failure modes.
  • Strong understanding of product developers' pain points to eliminate friction.
  • Proven track record of driving complex technical initiatives independently.
  • Excellent communication skills for technical documentation and incident reviews.
  • Experience using AI to automate tasks and improve operational efficiency.

Benefits

  • Competitive salary and equity in a fast-growing start-up.
  • Free lunch and snacks provided every weekday.
  • Regular compensation reviews to reward great work.
  • Unlimited access to AI tools and encouragement for experimentation.
  • Pension scheme with a match up to 4%.
  • Comprehensive health and dental insurance for you and your dependents.
  • Flexible paid time off policy.
  • Paid maternity and paternity leave.
  • Cycle-to-Work Scheme with secure bike storage.
  • Standard equipment includes MacBooks, with Windows available for certain roles.

Tech Stack