Solution Expert
360Learning8 days ago
Remote, CanadaMid Level
Responsibilities
- Manage a portfolio of 10 enterprise customers and up to 30 active projects.
- Support Customer Success partners with functional and technical customer questions.
- Lead integrations involving APIs, SSO, flat files, and third-party tools, including implementation and troubleshooting.
- Advise customers on integrating the 360Learning platform with their technical environments.
- Develop repeatable and scalable processes to improve project quality and delivery.
- Deliver professional services, platform audits, and recommendations to strategic customers.
- Support customers throughout their contracts and contribute to the knowledge base and partner ecosystem.
- Onboard another Solution Expert and help communicate the value of the 360Learning platform.
Requirements
- At least 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, technical consulting, or technical account management.
- Previous experience deploying SaaS products, ideally HR-related platforms.
- Project management skills.
- Good understanding of and experience with APIs, SSO configuration, and troubleshooting.
- Ability to communicate effectively with both highly technical and less technical stakeholders.
- Strong organizational, analytical, prioritization, and problem-solving skills across multiple customer implementations.
- Solution-oriented, client-first approach and flexibility in managing customer conversations.
Benefits
- Remote-first organization with flexible work hours.
- Unlimited annual PTO, five sick days, and holidays according to the Ontario Holiday Calendar.
- Comprehensive health insurance beginning on the first day of employment.
- RRSP contribution matching.
- Generous parental leave.
- Professional development opportunities through the company platform.
- Access to six employee resource groups and an inclusion-focused workplace culture.
Categories
Solutions Engineering