Solution Expert
360Learning2 months ago
Remote, CanadaMid Level
Responsibilities
- Manage a portfolio of 10 enterprise customers and up to 30 active projects.
- Support Customer Success partners with functional and technical customer questions.
- Lead integrations involving APIs, SSO, flat files, and third-party tools, including implementation and troubleshooting.
- Advise customers on integrating the 360Learning platform with their technical environments.
- Develop repeatable and scalable processes to improve project quality and delivery.
- Deliver professional services, platform audits, and recommendations to strategic customers.
- Support customers throughout their contracts and contribute to the knowledge base and partner ecosystem.
- Onboard another Solution Expert and help communicate the value of the 360Learning platform.
Requirements
- At least 3 years of professional consulting experience, preferably in a customer-facing role such as Level 2 or 3 support, technical consulting, or technical account management.
- Previous experience deploying SaaS products, ideally HR-related platforms.
- Project management skills.
- Good understanding of and experience with APIs, SSO configuration, and troubleshooting.
- Ability to communicate effectively with both highly technical and less technical stakeholders.
- Strong organizational, analytical, prioritization, and problem-solving skills across multiple customer implementations.
- Solution-oriented, client-first approach and flexibility in managing customer conversations.
Benefits
- Remote-first organization with flexible work hours.
- Unlimited annual PTO, five sick days, and holidays according to the Ontario Holiday Calendar.
- Comprehensive health insurance beginning on the first day of employment.
- RRSP contribution matching.
- Generous parental leave.
- Professional development opportunities through the company platform.
- Access to six employee resource groups and an inclusion-focused workplace culture.
Categories
Solutions Engineering
About 360Learning
360Learning builds an enterprise learning platform that combines LMS and LXP features to help companies capture internal expertise and deliver training to employees, customers, and partners. Sold as B2B SaaS, it offers collaborative authoring, AI-assisted content creation, automation, and integrations with HRIS/ERP tools. Founded in 2013 and headquartered in New York, the privately held company serves global enterprises across North America and Europe, with ecosystem partnerships including SAP and Workday.