14 days ago
Philadelphia, PA, USASenior
Responsibilities
- Investigate customer-impacting field issues, isolate faults, identify root causes, and guide development teams toward fixes.
- Monitor business intelligence and telemetry dashboards to detect emerging customer issues.
- Analyze data and logs and use debugging skills to resolve issues quickly.
- Collaborate with internal engineering teams and external partners and communicate findings to technical and non-technical stakeholders.
- Help scope requirements and improve triage tooling and workflows.
- Follow software development practices and support or mentor teammates by sharing knowledge.
Requirements
- 5–7 years of relevant work experience.
- Bachelor's degree preferred, or a combination of coursework and experience or extensive related professional experience.
- Experience in software engineering, systems debugging, or technical support.
- Experience with Linux and at least one programming language such as C, C++, or Python.
- Familiarity with networking concepts; WiFi, broadband, or video technology experience is a plus.
- Exposure to Elastic, Splunk, Datadog, or similar data analysis and monitoring tools is a plus.
- Understanding of software development practices, version control, and Agile methodologies.
- Strong communication, collaboration, problem-solving, and adaptability skills.
Benefits
- Comcast provides an array of benefits and personalized support options for eligible employees.
- The company generally prefers on-site collaboration unless the team is designated as virtual; some roles may offer remote consideration for candidates living more than 100 miles from the office.
About Comcast
Welcome to Comcast. From the connectivity and platforms we provide to the content and experiences we create, we bring people together, globally. Our people think the world of our work, and that’s why our work is the best in the world.