Senior Software Engineer, Conversational Intelligence
Aircall.io, Inc.13 hours ago
Madrid, SpainSenior
Responsibilities
- Design, develop, test, deploy, monitor, and operate business-critical backend features autonomously and reliably.
- Collaborate with product managers, designers, and engineers to deliver pragmatic end-to-end solutions.
- Design and execute secure, scalable, high-quality architectures for real-world problems.
- Build and operate resilient services on AWS that integrate with customer CRM, helpdesk, and e-commerce tools.
- Promote operational excellence through metrics, observability, engineering best practices, and delivery improvements.
- Mentor engineers and promote technical growth within and across teams.
- Stay current with technologies and architectures and evaluate their potential applications.
Requirements
- At least 7 years of backend development experience using TypeScript, Node.js, Python, Ruby, Rails, or other languages.
- Extensive production experience with AWS, preferably supporting high-volume or highly available services.
- Ability to design, deploy, and optimize AWS environments and services for security, scalability, availability, and performance.
- Ability to design pragmatic, simple architectures that solve problems at scale.
- Strong focus on code simplicity, quality, performance, and maintainability.
- Effective proactive communication and collaboration skills across different roles.
- Frontend application experience, preferably with React, is a plus.
Benefits
- Competitive salary package and benefits.
- Work-life balance and a fast-learning, entrepreneurial environment.
- Opportunity to join Aircall during a significant period of growth.
- Multicultural environment with 45+ nationalities.
- Collaborative team culture with opportunities for learning, ownership, and impact.
Tech Stack
Categories
About Aircall.io, Inc.
Aircall builds a cloud-based business phone and contact center platform for sales and support teams, integrating voice, SMS, WhatsApp, and social channels with 200+ CRM/helpdesk apps. It sells its software via subscription to companies that want VoIP calling, call routing/recording, analytics, and AI features like automated agents and post-call summaries. Founded in 2014 and privately held, it serves 22,000+ businesses worldwide, with operations spanning Paris (European HQ) and the Seattle area (North American HQ).