2 days ago
Berlin, GermanyEntry Level / Mid Level
Responsibilities
- Scope customer use cases and build and tune voice agents for production launch.
- Design integrations with CRMs, dialers, calendars, and ticketing tools using APIs, custom function tools, and webhooks.
- Monitor agent performance and troubleshoot prompts, workflows, integrations, and call quality in production.
- Manage customer accounts and track deployment, pilot conversion, adoption, retention, and expansion outcomes.
- Lead customer workshops and training and create onboarding playbooks and documentation.
- Share customer feedback with product teams.
Requirements
- Deployment-focused candidates must have at least 1 year of experience in a high-stakes, customer-facing role; success-focused candidates must have at least 2 years in a technical customer-facing role.
- Experience leading complex customer deployments and integrations from scoping through launch, including multi-stakeholder pilots and commercial outcomes.
- Hands-on experience building AI agents and workflows, prompt engineering, APIs, webhooks, and debugging software integrations.
- Strong customer communication and business judgment with the ability to connect technical solutions to customer goals and manage competing priorities.
- Fluency in English and German is required.
- Experience with voice agents, conversational AI, customer operations, or B2C sectors such as energy, telecom, insurance, or financial services is valuable.
Benefits
- Deployment Strategists work on-site in Berlin, Germany.
- Success Engineers may work on a hybrid basis within Europe and should expect travel.
Categories
Solutions Engineering