14 hours ago
Pune, IndiaStaff+
Responsibilities
- Translate the Admin Experience vision into an end-to-end frontend architecture, roadmap, and execution strategy.
- Lead major cross-team initiatives while remaining hands-on with software development.
- Partner with Product and Design to deliver intuitive, scalable experiences for Zendesk administrators.
- Establish reusable frontend patterns, components, and platform capabilities.
- Identify technical risks, dependencies, and tradeoffs while balancing short-term delivery with long-term maintainability.
- Improve performance, accessibility, reliability, testing, observability, and developer experience.
- Build and maintain CI/CD pipelines using Jenkins, GitHub Actions, and Spinnaker.
- Optimize build systems, Playwright testing infrastructure, and local development tooling.
- Mentor engineers and raise engineering standards through technical guidance, design reviews, and one-on-one coaching.
Requirements
- 15+ years of software engineering experience with deep frontend product development expertise.
- Proven success delivering complex, enterprise-scale user interface initiatives.
- Strong proficiency in JavaScript or TypeScript, React, modern web standards, GraphQL, API integration, and frontend architecture.
- Deep knowledge of frontend accessibility, performance, testing, and reliability practices.
- Ability to translate ambiguous product goals into pragmatic execution plans.
- Experience leading cross-functional initiatives from discovery through delivery.
- Ability to influence without direct authority, align teams, and communicate with senior leaders.
- Experience collaborating with globally distributed teams.
- Experience leading major user-experience transformations or redesigns, particularly toward AI-first experiences, is preferred.
- Experience building enterprise SaaS products, configuration tools, or complex operational experiences is preferred.
- Familiarity with AI interaction patterns such as agents, recommendations, automation, conversational interfaces, and human-in-the-loop workflows is preferred.
Benefits
- Hybrid work with flexibility to work remotely for part of the week and required attendance at the local office for part of the week.
- Candidates must be physically located and plan to work from Karnataka or Maharashtra.
- Zendesk provides an inclusive, equal-opportunity workplace and reasonable accommodation support for applicants with disabilities and disabled veterans.
Tech Stack
Categories
About Zendesk
Zendesk builds a cloud-based customer service and contact center platform that unifies ticketing, messaging, voice, knowledge base, and AI-driven automation for businesses. It sells SaaS subscriptions and add-ons to companies across industries; founded in 2007 and headquartered in San Francisco, Zendesk is privately held under Hellman & Friedman after being taken private, and supports omnichannel CX and employee service workflows.