Senior Systems Support Engineer
ThoughtWorks3 hours ago
Responsibilities
- Manage incident processes, application monitoring, metrics, reporting, and corrective actions.
- Understand complex application systems and debug business-impacting issues.
- Improve system operational efficiency, stability, and availability using standards and best practices.
- Use continuous delivery and DevOps practices to support, deploy, and deliver high-quality software.
- Apply logging techniques for alerting, monitoring, and incident root-cause analysis.
- Deliver tested bug fixes and enhancements to the existing codebase.
- Mentor less experienced peers and junior consultants through technical guidance and leadership.
- Apply current technology practices to solve client problems.
Requirements
- Experience with Java or .NET, cloud platforms such as AWS, Azure, or GCP, and scripting languages such as Python or PowerShell.
- Understanding of monolithic, N-tier, layered, microservices, and serverless architectures.
- Strong debugging and triaging skills for troubleshooting code.
- Experience with relational databases such as MS SQL, MySQL, or PostgreSQL, as well as relational or non-relational databases.
- Experience with Docker and CI/CD tools such as Jenkins and Azure Pipelines.
- Understanding of application monitoring tools such as DataDog, Prometheus, or Grafana, including metrics, reporting, and corrective actions.
- Ability to deliver high-quality, well-tested bug fixes and enhancements to existing codebases.
- Comfort with Agile methods such as Scrum or Kanban.
- Ability to advocate for technical excellence, cloud best practices, resource optimization, monitoring, alerting, and security practices.
- Ability to mentor junior-level consultants and communicate technical expertise through professional or external technology communities.
- Willingness to participate in a rotation- and need-based 24x7 availability team.
Benefits
- Remote work indicated by the #LI-Remote tag.
- Career development supported through interactive tools, development programs, and mentoring culture.
- Participation in a rotation- and need-based 24x7 availability team is required.
Tech Stack
AWSAzureDatadogDockerGoogle Cloud PlatformGrafanaJavaJenkinsMySQL.NETPostgreSQLPowerShellPrometheusPython
Categories
About ThoughtWorks
We are a global technology consultancy that delivers extraordinary impact by blending design, engineering and AI expertise. For 30 years, our commitment to design-led thinking, engineering excellence and innovation means we prioritize people, build teams with strong technical foundations and embed AI into every step of the process – not just as a tool but as a mindset. It’s this approach that sets us apart, sparks bold ideas and empowers us to drive real, lasting innovation. We’re not preparing for the future – we’re defining it.