15 hours ago
Responsibilities
- Define SLOs, SLIs, error-budget policies, instrumentation standards, and reliability roadmaps for Tier-1 customer-facing services.
- Design and implement incident command processes, severity criteria, war-room protocols, stakeholder communications, postmortems, and incident-commander training.
- Select and establish the observability platform and develop dashboards, alerts, runbooks, and operational KPIs.
- Establish the SRE on-call rotation and coordinate handoffs with IBM and HCL managed-services teams providing L1/L2 coverage.
- Instrument services, contribute Terraform or other infrastructure-as-code and platform code, and oversee CI/CD pipeline evolution.
- Administer and scale secure, compliant Kubernetes clusters and run chaos, failover, and resilience exercises.
- Command Sev-1 and Sev-2 incidents, lead blameless postmortems, and drive corrective actions to completion.
- Architect and evaluate AIOps capabilities for anomaly detection, predictive alerting, automated root-cause analysis, and LLM-assisted triage or runbook generation.
- Coach an Engineer III SRE, design future SRE roles, participate in hiring, and represent SRE in architecture, product-readiness, and executive reviews.
- Partner with Security, Compliance, Architecture, Product, Engineering, Support, and managed service providers on reliability, security, auditability, and regulatory requirements.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent experience.
- 8+ years of software or platform engineering experience, including at least 4 years in SRE, DevOps, or platform reliability.
- At least 2 years of formal technical leadership, tech-lead, or staff-level experience with mentorship responsibilities.
- Proven experience building an SRE, DevOps, or platform engineering practice from zero or near-zero, including SLOs, incident command, and error budgets.
- Deep hands-on expertise with AWS, Azure, or GCP, including networking, IAM, and managed services.
- Strong CI/CD pipeline design and management experience and infrastructure-as-code experience with Terraform, Chef, Puppet, or similar tools.
- Proficiency in Python or another object-oriented programming language for automation, tooling, and production services.
- Experience administering and scaling Kubernetes with Docker, Helm, and service-mesh technologies such as Istio or Linkerd.
- Hands-on experience designing observability platforms using tools such as DataDog, Prometheus, Grafana, OpenTelemetry, Elasticsearch, or Kibana.
- Experience with customer-impacting Sev-1 incidents, incident command, blameless postmortems, and follow-up discipline.
- Familiarity with AI/ML anomaly detection, alerting, LLM-assisted triage, AIOps platforms, or agentic AI frameworks in regulated environments.
- Ability to coach and mentor engineers, influence senior technical or operations leaders with data-driven recommendations, and communicate with nontechnical stakeholders.
- Comfort working with HIPAA, SOC 2, FedRAMP, security, compliance, and auditability requirements.
- Preferred qualifications include a master’s degree, healthcare or regulated-industry experience, MSP-to-internal operations transitions, hybrid hardware-and-cloud products, stateful distributed Kubernetes services, security scanning, intrusion detection, Kafka, RabbitMQ, chaos engineering, Databricks, Team Foundation Server, Octopus Deploy, FinOps, and cloud cost optimization.
Benefits
- Hybrid or remote arrangement is supported, with work in a corporate office or lab environment.
- Up to 10% travel is required.
- On-call participation is expected as part of the SRE rotation.
- The role offers a path toward Manager or Director of SRE or a Principal/Distinguished Engineer track as the organization grows.
- The position contributes to healthcare technology supporting pharmacy workflows and patient care.
- Omnicell offers an inclusive workplace, employee impact groups, learning and well-being programs, accessibility support, and ESG initiatives.
Tech Stack
Apache KafkaAWSAzureChefCodefreshDatabricksDatadogDockerElasticsearchGitHub ActionsGoogle Cloud PlatformGrafanaHelmIstioJenkinsKibanaKubernetesOctopus DeployPrometheusPuppetPythonRabbitMQTeamCityTerraform
Categories
DevOpsSite Reliability
About Omnicell
Omnicell is transforming pharmacy and nursing care through outcomes-centric solutions designed to optimize clinical and business outcomes across all settings of care. Our comprehensive portfolio of robotics and smart devices, intelligent software workflows, and data and analytics, all optimized by expert services are helping healthcare facilities worldwide to reduce costs, improve labor efficiency, establish new revenue streams, enhance supply chain control, support compliance, and move closer to the industry vision of the Autonomous Pharmacy. To learn more, visit omnicell.com.